Regional Service Quality Specialist – CS / Logistic

Momentive; Bergen op Zoom; On-site; EUR 50,600 - 74,140; Full time

Benefits offered by this job

Competitive pay

Total rewards

Career development

Inclusive culture

Job summary

Momentive is seeking a Regional Service Quality Specialist – CS / Logistic to own the local Customer Complaint Resolution Process for service quality matters, including handling failures like damaged packaging, wrong shipments, or label issues. You will analyze data, drive process improvements, coordinate with internal and external functions, and ensure compliance with service quality standards.

English fluency and strong communication are essential.

Qualifications

• 3-5 years of experience in logistics or daily customer service.
• Fluent in English.
• Strong communication style that builds relationships and positively impacts outcomes and decisions.
• Proven ability to teach, train and motivate others in the organization.
• Problem-solving skills and data analysis using Excel and Minitab.
• Ability to note trends in data and identify improvements options to ensure customer satisfaction.
• Proven strong customer advocate and SAP knowledge.
• Good communication and interpersonal skills.

Responsibilities

• Execute Momentive Global Quality Strategy for customer-facing objectives.
• Collaborate with business and functional teams to improve process execution against service quality standards.
• Handle customer complaints and quality-related inquiries to ensure a Focus on the Customer Culture across all functions.
• Responsible for RCCA and SAP transactions associated with service quality complaints.
• Follow up on compliance of day to day processes with service quality standards.

Skills

Logistics experience

English fluency

Communication skills

Training & mentoring

Problem solving

Data analysis

SAP knowledge

Six Sigma

Silicone knowledge

Tools

Excel

Minitab

SAP

Job description

Regional Service Quality Specialist – CS / Logistic

Accountable for the local Customer Complaint Resolution Process for service quality related matters (Failure modes like short/wrong shipment, damaged packaging or label issues). Responsible for analyzing and driving process improvements impacting the service quality result. This includes coordination with all internal and external functions involved in supporting the quality of service.

Responsibilities

• Key contributor to the execution of the Momentive Global Quality Strategy for customer-facing objectives.
• Work with business and functional teams to improve the process execution in line with service quality standards.
• Handling customer complaints and quality-related customer inquiries to ensure a Focus on the Customer Culture across all functional departments supporting these processes.
• Responsible for Root Cause Corrective Actions (RCCA) and SAP transactions associated with service quality complaints.
• Follow up on compliance of day to day processes with service quality standards.

Qualifications

• 3-5 years of experience in logistics/ customer service day to day business
• Fluent in English
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions.
• Proven ability to teach, train and motivate others in the organization
• Problem-solving skills
• Knowledge in data analysis using Excel and Minitab.
• Ability to note trends in data and identify improvements options to ensure customer satisfaction.
• Proven strong customer advocate
• SAP knowledge
• Good communication and interpersonal skills

Preferred

• Silicone product/application knowledge preferred
• Six Sigma knowledge (e.g. White Belt)

What We Offer

• Base Pay Range: €50.600 - €74.140
• Compensation for this role will be competitive and aligned with market practices in the respective location. Actual pay is determined based on several factors, including but not limited to experience, education, skills, and geographic location. Where applicable country-specific salary ranges will be communicated during the hiring process based on local pay transparency regulations.
• This role may also be eligible for variable incentive compensation. Any such incentives are governed by the terms of the Company’s applicable plans and are based on company performance and/or individual performance.
• At Momentive, we value your well-being and offer competitive total rewards and development programs.
• Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential.
• Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact.

About Us

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward - products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

We are proud to be an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

Eligibility

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.