Technical Support Specialist - Netherlands

Omoda & Jaecoo Nederland; Amsterdam; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Commuting allowance

Exposure to EV/ADAS tech

Competitive salary package

Job summary

OMODA & JAECOO NL is seeking a Technical Support Specialist NL to ensure exceptional service across the dealership network. You will support technicians, diagnose vehicle issues, and act as a bridge between workshops, customers, and the manufacturer.

The role covers training, knowledge sharing, warranty support, and maintaining accurate case records, with English fluency required and Dutch or another language a plus. This on-site role exposes you to EV, ADAS, and connected car tech.

Qualifications

• Degree or certification in Automotive Engineering, Mechatronics, or related field.
• 2+ years of automotive technical support or senior technician.
• Experience with EV systems, ADAS, or connected car technologies is an advantage.
• Excellent communication and customer-service mindset.

Responsibilities

• Provide real-time technical assistance to workshop technicians via phone, email, and digital platforms.
• Diagnose complex mechanical, electrical, and software issues on vehicles from the Chery Group.
• Support the correct use of diagnostic tools, service systems, and technical documentation.
• If needed, go on site for troubleshooting.
• Escalate unresolved technical cases to the manufacturer’s technical team and follow up until closure.
• Review recurring issues and propose technical improvements or preventive measures.
• Assist in training technicians on new technologies, repair techniques, and product updates.
• Create and distribute technical bulletins, troubleshooting guides, and best-practice materials.

Skills

English fluent

Dutch language

Strong diagnostic

Customer-service mindset

Education

Automotive Engineering

Mechatronics

Tools

EV diagnostic tools

ADAS diagnostics

Job description

OMODA & JAECOO NL is bringing two fast-growing, design-driven automotive brands to the Belux region. With a focus on intelligent mobility, premium technology, and a strong dealer network, we are expanding our local team with passionate experts who want to build something new.

For the past 15 years Chery has been the number one largest vehicle exporter of China.

Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.

About the role

As a Technical Support Specialist NL, you play a key role in ensuring exceptional technical service across the dealership network. You will support technicians, diagnose complex vehicle issues and act as a bridge between workshops, customers, and the manufacturer. Your expertise contributes directly to service quality, customer satisfaction, and compliance with brand standards.

Department: After‑Sales / Technical Service

Reports to: Technical Manager / After‑Sales Manager

Key Responsibilities

Technical Support & Diagnostics

• Provide real‑time technical assistance to workshop technicians via phone, email, and digital platforms.
• Diagnose complex mechanical, electrical, and software issues on vehicles from the Chery Group.
• Support the correct use of diagnostic tools, service systems, and technical documentation.
• If needed, go on site for troubleshooting.

Quality Assurance & Escalation

• Escalate unresolved technical cases to the manufacturer’s technical team and follow up until closure.
• Review recurring issues and propose technical improvements or preventive measures.
• Ensure compliance with brand standards, repair procedures, and warranty policies.

Training & Knowledge Sharing

• You will assist in training technicians on new technologies, repair techniques, and product updates.
• Create and distribute technical bulletins, troubleshooting guides, and best‑practice materials, in close collaboration with our Product Managers

Warranty & Service Support

• Support warranty claim assessment, ensuring accurate diagnostics and proper documentation.
• Coordinate with the after‑sales team to resolve customer concerns requiring technical expertise.

System & Data Management

• Maintain accurate case records in the technical support system.
• Analyse field data to identify trends, recurring failures, and improvement opportunities.

Profile & Requirements

• Degree or certification in Automotive Engineering, Mechatronics, or related field.
• 2+ years of experience in automotive technical support or as a senior technician.
• Experience with EV systems, ADAS, or connected car technologies is an advantage.
• Strong diagnostic and problem‑solving skills.
• Excellent communication and customer‑service mindset.
• Ability to translate complex technical issues into clear explanations.
• Organized, detail‑oriented, and capable of handling multiple cases simultaneously.
• English fluent, Dutch or other language is a plus.

What We Offer

• Competitive salary package
• Commuting allowance
• Exposure to cutting‑edge automotive technologies (EV, ADAS, digital mobility).
• Opportunity to work with an innovative and fast‑growing automotive brand.