Spare Parts Specialist – BeNeLux

BYD EUROPE; Hoofddorp; On-site; EUR 50,000 - 70,000; Full time

Job summary

BYD BeNeLux in Hoofddorp is seeking a Spare Parts Specialist to own the end-to-end order-to-invoice process across the dealer network. You’ll be the go-to for orders and claims, coordinating with teams across Europe and China.

The role requires 5+ years in parts/operations, a technical or business degree, and fluency in Dutch, French, and English. You’ll thrive in a fast-paced, international environment with strong Excel/PowerPoint skills.

Qualifications

• 5+ years of experience in parts, accessories, product management, or similar operations.
• Experience in importer/OEM/autmotive or e-mobility environments preferred.
• Bachelor's degree in Engineering, Technical Studies, Business, or related field.
• Strong organizational and cross-cultural communication skills.
• Fluency in Dutch, French and English, written and spoken.
• Advanced MS Office skills (Excel, PowerPoint).
• Valid driver's license.

Responsibilities

• Own the full order-to-invoice process across the dealer network.
• Be dealer’s first contact for orders and claims, ensure fast responses.
• Match partners to correct products and solutions with accuracy.
• Collaborate with Customer Care, Parts, Logistics, and Planning across Europe/China.
• Drive proactive support and issue resolution to boost satisfaction.
• Provide reporting and insights to management for informed decisions.
• Support continuous improvement and ad hoc projects.

Skills

Parts management

Cross-cultural collaboration

Communication

Excel

PowerPoint

Proactive problem solving

Driver's license

Education

Bachelor's degree in Engineering/Technical/Business

Tools

Excel

PowerPoint

Job description

The Role

BYD is scaling fast across Europe — and our dealer network needs someone who can keep parts, orders, and claims moving without missing a beat. As Spare Parts Specialist, you'll own the entire order-to-invoice process end to end, becoming the person dealers turn to when they need answers, fast. You'll sit at the crossroads of Customer Care, Parts, Logistics, and Planning, working with teams across Europe and China to keep the whole operation running smoothly.

What You'll Do

• Take full ownership of the order-to-invoice process across the dealer network
• Be the dealer’s first call for order placement, order management, and claim resolution
• Match partners to the right products and solutions — quickly, accurately, no guesswork
• Work shoulder-to-shoulder with Customer Care, Parts, Logistics, and Planning across Europe and China
• Turn customer satisfaction into a habit through proactive support and sharp problem solving
• Arm management with the reporting and insights they need to make the right calls
• Push continuous improvement forward and jump into ad hoc projects when it counts

What You'll Bring

• 5+ years of experience in parts, accessories, product management, or a similar operational role
• Experience within an importer, OEM, automotive, or e-mobility environment is highly valued
• Bachelor's degree in Engineering, Technical Studies, Business, or a related field
• Strong organizational and communication skills, with the ability to work across different cultures and markets
• A proactive mindset with a passion for learning, problem solving, and continuous improvement
• Fluency in Dutch, French, and English, both written and spoken
• Advanced Microsoft Office skills, particularly Excel and PowerPoint
• Valid driver's license

Why Join Us?

• Real ownership, real impact — you'll run a critical piece of the business, not just support it
• A truly international playground: work daily with teams across Europe and China
• A front-row seat in one of the fastest-growing, most innovative industries out there
• No two days the same, in a company built for people who like to move fast

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. It operates in four core fields — IT, automotive, new energy, and rail transit — and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions, BYD is dedicated to building a zero-emission ecosystem.

BYD BeNeLux is located in Hoofddorp (NL) and in Brussels (BE). BYD offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Location: Hoofddorp Type of Employment: Full-time