Regional After-Sales Operations Lead

Segway-Ninebot Europe; Amsterdam; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leader in electric mobility solutions is seeking a Service Operations Manager based in Amsterdam. This role entails overseeing regional service operations, coordinating activities, and ensuring exceptional customer experiences. The ideal candidate should possess a bachelor's degree in a related field and have over 3 years of after-sales service management experience. Proficiency in data analysis, strong communication skills, and the ability to drive process improvements are essential. The role requires a candidate with a proactive approach and a strong team spirit.

Qualifications

• More than 3 years of experience in after-sales service operation management.
• High data sensitivity and outstanding PPT display ability.
• Analytical mindset with the ability to interpret data and identify trends.

Responsibilities

• Responsible for regional service operations in after-sales department.
• Coordinate regional service activities and optimize processes.
• Establish quality standards for service delivery.

Skills

Proficient in big data and report tools

Fluent English communication skills

Strong organizational skills

Excellent problem-solving abilities

Team player with positive attitude

Education

Bachelor's degree in a technical area or related field

Tools

SAP

ERP

CRM

Excel

PowerPoint

Job description

A leader in electric mobility solutions is seeking a Service Operations Manager based in Amsterdam. This role entails overseeing regional service operations, coordinating activities, and ensuring exceptional customer experiences. The ideal candidate should possess a bachelor's degree in a related field and have over 3 years of after-sales service management experience. Proficiency in data analysis, strong communication skills, and the ability to drive process improvements are essential. The role requires a candidate with a proactive approach and a strong team spirit.