Receiving Lead — Retail Operations & Team Coach

URBN; Amsterdam; On-site; EUR 34,000 - 42,000; Full time

Job summary

URBN in Amsterdam, Kalverstraat 31-33, 1012NX, Netherlands, seeks an experienced retail leader to support the store management team in delivering a creative, employee‑focused environment and the VIBE philosophy. The role emphasizes staff development and exceptional customer service, with a strong focus on teamwork, inventory control, and visual merchandising.

You will guide receiving and back‑stock processes, ensure compliant operations, and partner with the management team to execute

Qualifications

• Previous leadership experience in a retail environment.
• Open availability to work nights and weekends, including opening and closing shifts.
• Strong leadership and communication skills.

Responsibilities

• Uphold the Company's mystery shop standards and ensure customer service takes priority over projects.
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others.
• Adapt to the store's needs by assisting with customer service, loss prevention, store cleaning tasks and store projects.
• Model the way by inspiring, motivating and encouraging teamwork.
• Assist management by training and coaching on receiving and inventory control measures.
• Effectively communicate and build partnerships with store team, inventory control and the distribution centre.
• Actively participate in daily meetings.
• Successfully lead the team in the shipment receipt process and complete shipment turnaround promptly.
• Take ownership of receiving to ensure that operational tasks are completed and keep receiving and back stock areas neat, clean and organised.
• Complete receiving paperwork accurately and according to deadlines.
• Set the example by adhering to Company policies and procedures.
• Exhibit strong loss prevention awareness and help ensure compliance to all inventory control measures.
• Always adhere to company health & safety regulations.
• Work in partnership with the Visual Merchandising Manager and management team to coordinate and facilitate shipment placement and maintain standards throughout the store.
• Exhibit familiarity with bestsellers product and prioritises the replenishment of top selling items.
• Support sales by assisting in merchandising and display projects as is needed.

Job description

URBN in Amsterdam, Kalverstraat 31-33, 1012NX, Netherlands, seeks an experienced retail leader to support the store management team in delivering a creative, employee‑focused environment and the VIBE philosophy. The role emphasizes staff development and exceptional customer service, with a strong focus on teamwork, inventory control, and visual merchandising.

You will guide receiving and back‑stock processes, ensure compliant operations, and partner with the management team to execute