Retail Team Lead - People and Performance

Urban Outfitters Europe; Utrecht; Presencial; EUR 21.000 - 23.000; Jornada completa

Descripción de la vacante

Urban Outfitters Europe is located at Oudegracht 152-156, Utrecht, 3511AZ, Netherlands. The role supports store management to foster a creative store environment and uphold the VIBE philosophy.

You will recruit, develop and lead a team, manage performance development and coaching, and ensure excellent customer service and merchandising standards are maintained across the department. This is a hands-on leadership position focused on growth and store targets.

Formación

• Experience in a management role in fast paced, high volume fashion retail
• Strong operational skills
• Understanding of Urban Outfitters culture and local market
• Ability to drive sales through excellent service and visual presentation

Responsabilidades

• Lead and develop a store team, recruiting and motivating staff
• Oversee performance development, appraisals and coaching
• Identify high-potential staff for advancement
• Uphold company standards and be a positive role model
• Inspire teamwork and conduct productive daily meetings
• Delegate projects while fostering creativity
• Communicate effectively in written and verbal form
• Ensure excellent customer service and a positive store environment
• Train and coach staff on customer service, standards, product placement and time management
• Achieve loss-prevention and stock control goals
• Collaborate with department managers on merchandising and floor sets
• Analyse reports to respond to trends and drive sales

Conocimientos

Team leadership

Communication

Coaching

People development

Customer service

Performance management

Descripción del empleo

Urban Outfitters Europe is located at Oudegracht 152-156, Utrecht, 3511AZ, Netherlands. The role supports store management to foster a creative store environment and uphold the VIBE philosophy.

You will recruit, develop and lead a team, manage performance development and coaching, and ensure excellent customer service and merchandising standards are maintained across the department. This is a hands-on leadership position focused on growth and store targets.