Property Operations Associate

Greystar (International); Diemen; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Employer-funded pension

Family leave

Wellbeing perks

Paid sabbatical

Job summary

Greystar is seeking a Property Operations Associate to join our on-site team in the Netherlands. You will support the community’s marketing and lease-up strategy to achieve occupancy and revenue while maximizing resident satisfaction by handling all leasing activities and related tasks.

The annual base salary is up to €36,000 depending on experience. You will greet prospects, tour properties, manage applications, screenings, and lease signings, and contribute to lease renewals and resident

Qualifications

• Experience in sales or host roles in accommodation/hospitality or reservations/environment.
• Ability to create atmosphere, influence people positively and work under pressure.
• Evidence of organisation skills in combination with customer service.
• Confident in initiating relationships, cultural awareness in communications and negotiation.
• Proactive problem-solving with a can-do attitude and autonomy.
• Proficient at using social media & online/web tools for research and information.

Responsibilities

• Takes responsibility for all sales and letting activities, greeting and qualifying prospects.
• Conducts property tours, shows apartments and handles applications, credit screening and background checks.
• Prepares the lease and move-in package and ensures smooth resident move-in and signing.
• Manages all viewing activities to meet company standards and collects viewer feedback.
• Supports lease renewal activities with letters and packages for residents.
• Provides excellent customer service and resolves resident questions promptly.
• Maintains documentation and resident records.
• Uses property management software (e.g., Yardi) to track availability and leasing activity.
• Organizes community-building initiatives, events and related activities.

Skills

Customer service

Sales experience

Negotiation

MS Office

Yardi / property software

Communication

Organization

Social media

Numerical skills

Bachelor HBO level

Landlord/Tenant law

Education

Bachelor (HBO) level or equivalent experience (Hotel School/Facility Management)

Tools

Yardi

Job description

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. From our offices in The Hague and Amsterdam, our local teams design, develop and operate sustainable rental homes and student accommodation that put residents first. With a long-term commitment to every neighbourhood we enter, we're creating professionally managed rental communities where residents can feel at home. As our presence in the Netherlands continues to grow, we're expanding across some of the country's leading cities.

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. From 25 days of holiday and a paid day off on your birthday, to a fully employer-funded pension, family-friendly leave, wellbeing perks that keep you moving, and a paid sabbatical to celebrate every decade with us, we've built a package designed to support life inside and outside of work. As part of a global business operating across hundreds of locations worldwide, you'll have genuine opportunities to develop your skills and grow your career.

Position Overview

We are looking for a Property Operations Associate to join our on-site team in the Netherlands, this position supports the community’s marketing and lease-up strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.

The annual base salary for this role is up to €36000 depending on experience.

Key Role Responsibilities

• Takes responsibility for all sales and letting activities, greeting and qualifying prospects.
• Conducts property tours, shows apartments and handles the complete process of applications, credit screening and criminal background checks.
• Prepares the lease and move-in package and ensures a smooth resident move-in and lease signing.
• Takes responsibility for all viewing activities ensuring the Property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
• Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meets with and contacts renewing residents in advance of move-out dates, and ensures that lease renewal documents are signed and implemented on time.
• Provides excellent customer service,responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Completes all documentation, records and maintains file notes and residents records.
• Uses the property management software application (e.g. Yardi) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
• Constantly executes and organizes new initiatives with regards to community building, events and other activities.

About You

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operation systems. Training will however, be provided.

Experience & Skills

• Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and work under pressure.
• Evidence of organisation skills in combination with customer service
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
• Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
• Numerical skills necessary to complete the above activities.
• Educated to Bachelor (HBO) level or equivalent experience (Hotel School/Facility Management)
• Knowledge of Landlord/Tenant Legislation.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.