Property Operations Associate

Greystar (International); Rotterdam; On-site; EUR 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

A leading real estate company in Rotterdam is hiring a Property Operations Associate to enhance community marketing strategies and leasing operations. This full-time role requires excellent customer service skills, proactive problem-solving abilities, and proficiency in property management tools. Responsibilities include managing lease signings, providing resident support, and conducting property tours. The company offers comprehensive benefits, including pension and healthcare, within a diverse work environment.

Qualifications

• Proficient in English verbal and written communication; Dutch preferred.
• Experience in a sales or customer service role in hospitality or similar fields.
• Ability to solve problems proactively with a can-do attitude.
• Strong numerical/administrative abilities for reporting and data handling.

Responsibilities

• Provide excellent customer service and respond to resident concerns.
• Manage leasing activities, including tours and processing applications.
• Track activities using property management software.

Skills

Customer service skills

Sales experience

Communication skills

Proficiency in property operation systems

Numerical skills

Numerical/administrative skills

Social media research

Education

Good level of general education

Tools

Yardi (property management software)

Job description

Join to apply for the Property Operations Associate role at Greystar (International)

This position supports the community’s marketing and lease-up strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.

Responsibilities

• Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Completes various administrative and other reports and performs other duties as assigned or as necessary.
• Responsible for all sales and lettings activities greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
• Completion of all documentation, recording and maintaining file notes and residents records.
• Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.

About You

• Good level of general education.
• Proficiency in using property operation systems. Training will however, be provided.
• English verbal and written communication skills. Dutch verbal skills preferred.
• Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and great communication skills.
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
• Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
• Numerical / administrative skills necessary to complete the above activities

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan – European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.

Equal Employment Opportunity

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.

Location: Rotterdam, South Holland, Netherlands

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service and Sales

Industries: Hotels and Motels, Hospitality, and Real Estate