Housing Specialist (The Hague/Rotterdam)

Settly BV; Den Haag; On-site; EUR 50,000 - 75,000; Full time

Job summary

Settly BV is seeking a proactive Housing Specialist to build our housing practice for international employees relocating to the Netherlands, with a focus on Den Haag and Rotterdam.

You will own end-to-end housing searches, coordinate viewings, negotiate leases, and contribute to process improvements as part of our growing team. The role blends hands-on operations with relationship management and market insight.

Qualifications

• 2–5 years of experience within the Dutch housing market.
• Strong communication skills and ability to build trust with clients and partners.
• Excellent customer service and a genuine desire to help others.
• Proactive, solution‑driven mindset with creative problem solving.
• Strong organisational skills; ability to manage multiple priorities.
• Comfortable working independently while collaborating across teams.
• Clear, confident communication; able to negotiate on behalf of transferees.
• Native‑level English (spoken and written).
• Living in or around Den Haag or Rotterdam; full drivers license.

Responsibilities

• Accompany transferees to viewings in person or host video viewings for those abroad.
• Review lease agreements, negotiate terms with landlords and agents, guide through deposits, check‑in and inventory, and registering at the new address.
• Advise on temporary and long‑term housing; set realistic expectations about the Dutch rental market.
• Build and maintain a strong network of landlords, agents, housing providers and other partners.
• Manage housing vendors and monitor quality, availability and service levels.
• Handle escalations and complex housing situations with professionalism and empathy.
• Brief HR and talent acquisition teams on market developments, regulations and what to expect.
• Advise colleagues on housing questions and coordinate with Relocation and Customer Success teams.
• Stay up to date with the Dutch housing market and rental legislation.
• Help design housing processes, templates and tools, and spot opportunities to improve transferee experience.

Skills

Strong communication

Customer service

Proactive mindset

Organisational skills

Negotiation

English proficiency

Driver's license

Independent with teams

Job description

We're looking for a proactive and solution-oriented Housing Specialist to help build and grow our housing practice in the area of Den Haag & Rotterdam. This is a new role with plenty of opportunity to shape how we work and improve the experience for international employees relocating to the Netherlands.

If you enjoy working with people from different cultures, have great communication skills, with a passion for finding people a home, we'd love to hear from you.

Your Role

This is a unique role in a new team with plenty of opportunity to shape how we work and improve the experience for international employees relocating to the Netherlands.

You’ll own housing searches from first conversation to keys in hand, build our network of landlords and agents, and help decide how housing works at Settly. One day you’ll be at a viewing with a family who arrived last week; the next you’ll be negotiating a lease or improving a process that will be used for every search after it.

You’ll combine hands‑on operational work with managing relationships with our housing partners. If you enjoy solving complex problems, working with people from different cultures, and building processes from the ground up, we’d love to hear from you.

You’ll own a portfolio of end‑to‑end housing searches for transferees, from intake and needs assessment through viewings, offers and contract signing to move‑in.

• Accompany transferees to viewings in person, or host video viewings when they are still abroad.
• Review lease agreements, negotiate terms with landlords and agents, and guide transferees through deposits, check‑in and inventory, and registering at their new address.
• Advise on both temporary and long‑term housing, and help transferees set realistic expectations about the Dutch rental market.
• Build and maintain a strong network of landlords, agents, housing providers and other partners.
• Manage the housing vendors we continue to work with alongside our in‑house team, monitoring quality, availability and service levels.
• Handle escalations and complex housing situations with professionalism and empathy.
• Act as the housing expert for our clients, briefing their HR and talent acquisition teams on market developments, regulations and what to expect.
• Advise colleagues on housing questions and work closely with our Relocation and Customer Success teams.
• Stay up to date with the Dutch housing market and rental legislation.
• Help design our housing processes, templates and tools, and spot opportunities to improve the transferee experience.

About you

• 2-5 years of experience within the Dutch housing market
• Strong communication skills with the ability to build trust with both clients and partners.
• Excellent customer service skills and a genuine desire to help others.
• A proactive, solution‑driven mindset and the ability to think creatively when challenges arise
• Strong organisational skills and the ability to manage multiple priorities.
• Comfortable working independently while collaborating across teams.
• Clear, confident communication: you build trust with transferees, clients and partners alike, and can negotiate on someone's behalf.
• Native‑level English (spoken and written).
• Living in or around Den Haag or Rotterdam
• Full driver's license. Comfortable cycling around the city to visit properties or clients when needed.
• Fluent English (C1/C2), spoken and written.

Bonus points

(not a must have)

• An existing network of landlords and agents in the Randstad
• Dutch is a strong plus
• Experience in real estate/relocation/global mobility
• Previous experience in start‑up or scale‑up environment

Don't worry if you don't tick every box. We’re looking for great people, not perfect CVs. If you’re excited about the role and think you could be a good fit, we’d love to hear from you.