Premium Retention & Growth Specialist

Jobgether; Netherlands; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

High ownership

Cross-functional collaboration

AI-assisted tooling

International exposure

Growth opportunities

Diversity & inclusion

Job summary

Jobgether is seeking a Sales & Retention Specialist in the Netherlands to own the retention process for premium programs, from onboarding to win-back initiatives. You will design offers, run structured experiments, and collaborate with external agencies to achieve revenue targets.

You will work with Product, Marketing, Technology, and Customer Experience teams to translate churn insights into actionable improvements and measurable outcomes.

Qualifications

• 5+ years in retention, customer success, or related commercial role with measurable outcomes.
• Proven ability to improve retention, churn, or conversion metrics with data-backed actions.
• Experience managing external partners (agencies, vendors) to defined performance standards.
• Strong understanding of churn drivers, save offers, and win-back approaches.

Responsibilities

• Own end-to-end retention for premium programs, including targets and retention rate goals.
• Lead high-value retention conversations and define scripts, standards, and coaching practices.
• Design and refine retention offers based on customer data and performance metrics.

Skills

Retention strategy

Customer success

Sales expertise

Data fluency

Partner management

Tools

Airtable

Google Sheets

Zendesk

CRM systems

Ticketing platforms

Scheduling tools

Job description

Jobgether is seeking a Sales & Retention Specialist in the Netherlands to own the retention process for premium programs, from onboarding to win-back initiatives. You will design offers, run structured experiments, and collaborate with external agencies to achieve revenue targets.

You will work with Product, Marketing, Technology, and Customer Experience teams to translate churn insights into actionable improvements and measurable outcomes.