Poultry Technical Support Specialist – EMEA (Hybrid)

JBT Marel Corporation; Boxmeer; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

40 days holiday

Job summary

JBT Marel Corporation in Boxmeer, Netherlands, is hiring a Specialist, Technical Support for the Poultry segment in EMEA. The role involves delivering remote technical support, advising internal stakeholders, and coordinating with field service teams to resolve cases efficiently.

Candidates should have an engineering background (Mechatronics/Mechanical/Electrical/Software), strong English, and a proactive problem-solving mindset.

Qualifications

• Educational background in Mechatronics, Mechanical, Electrical- or Software engineering.
• Excellent written and spoken English.
• Strong technical background in high-level food processing equipment and control systems.
• Proactive with analytical and problem solving skills.
• Experience in field service or technical support preferred.

Responsibilities

• Solve cases online/remotely and decide on follow-up actions according to the escalation process.
• Advise and inform internal stakeholders on technical solutions and case status.
• Ensure field service engineers’ debriefings are processed and Customer Support is informed on follow up actions.
• Update and/or register machine information in Installed Base Management system.
• Identify technical improvements which can be used for potential commercial opportunities.
• Create and maintain service documentation (Service Info, Service Letter and Service Notice).
• Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
• Be the central point for supporting the knowledge build-up in the regions and the industry/product group.

Skills

Mechatronics

Mechanical engineering

Electrical engineering

Software engineering

English proficiency

Analytical and problem solving

Education

Engineering degree (Mechatronics/Mechanical/Electrical/Software)

Job description

JBT Marel Corporation in Boxmeer, Netherlands, is hiring a Specialist, Technical Support for the Poultry segment in EMEA. The role involves delivering remote technical support, advising internal stakeholders, and coordinating with field service teams to resolve cases efficiently.

Candidates should have an engineering background (Mechatronics/Mechanical/Electrical/Software), strong English, and a proactive problem-solving mindset.