Polish-English Customer Concierge & Sales Advocate

Rituals; Amsterdam; On-site; EUR 35,000 - 48,000; Full time

Job summary

Rituals Amsterdam is seeking a Customer Relations & Sales Ambassador to turn questions into solutions and everyday moments into more meaningful experiences. You’ll support customers by email, phone and social media, delivering a warm, human touch without scripts, while spotting opportunities to recommend the right Rituals product for their moment.

Be the go-to contact for our Polish and English-speaking customers: questions, concerns, compliments and order issues.

Qualifications

• Experience in delivering personalized customer service across multiple channels.
• Ability to spot sales opportunities while maintaining a genuine tone.
• Excellent written and spoken English and Polish.

Responsibilities

• Be the go-to contact for our Polish and English-speaking customers: questions, concerns, compliments and order issues.
• Deliver personal and engaging service (no copy-paste replies, no corporate scripts).
• Spot sales opportunities naturally and recommend products that match the customer’s needs.
• Keep an eye on quality and productivity, working with targets and KPIs while staying authentic.
• Think in solutions, not problems and make sure customers feel genuinely heard along the way.
• Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Job description

Rituals Amsterdam is seeking a Customer Relations & Sales Ambassador to turn questions into solutions and everyday moments into more meaningful experiences. You’ll support customers by email, phone and social media, delivering a warm, human touch without scripts, while spotting opportunities to recommend the right Rituals product for their moment.

Be the go-to contact for our Polish and English-speaking customers: questions, concerns, compliments and order issues.