Customer Relations & Sales Ambassador-German

RITUALS; Amsterdam; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Product discount

Museum access / Rijksmuseum

MacBook Pro

Holidays

Training and workshops

Team events

Descripción de la vacante

Rituals is seeking a Customer Relations & Sales Ambassador in Amsterdam. You’ll engage German- and English-speaking customers via email, phone and social media, delivering warm, authentic service while identifying cross-sell opportunities.

Based at The Edge West, Sloterdijk, you’ll work in a hybrid model with 50% office time and 50% remote. Expect shift flexibility, weekends, and a focus on customer-first resolutions.

Formación

• German (native level) and English (C1-C2) written and spoken.
• MBO/HBO level or completed college degree required.
• Availability for at least 24 hours per week and flexible shifts.
• Strong customer-first mindset and solution-oriented approach.
• Excellent communication, friendly and empathetic under pressure.

Responsabilidades

• Be the go-to contact for German- and English-speaking customers via email, phone and social media.
• Deliver personal, engaging service with no scripts or copy-paste replies.
• Spot sales opportunities and recommend products matching customer needs.
• Work toward targets and KPIs while staying authentic and helpful.
• Represent Rituals and bring the brand to life through service.

Conocimientos

German language

English language

Customer service mindset

Communication skills

Sales awareness

Educación

MBO/HBO level or college degree

Descripción del empleo

Share your talents

Job Description

In this role, you're the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you'll turn questions into solutions, challenges into positive experiences, and "just browsing" into "add to basket", without sounding like a bot.

You'll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone's day).

What you'll do:

• Be the go-to contact for our German- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliver personal and engaging service (no copy-paste replies, no corporate scripts).
• Spot sales opportunities naturally and recommend products that truly match the customer's needs.
• Keep an eye on quality and productivity, working with targets and KPIs while staying authentically you.
• Think in solutions, not problems and make sure customers feel genuinely heard along the way.
• Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Bring all of you

Job Description Qualifications

"High on energy, low on ego and with a little bit of humor." You like finding smart, practical solutions and you don't settle for standard answers. You're customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That's when you're at your best.

Plus, you have:

• Availability for at least 24 hours/week (32, 36 or 40 hours are also possible).
• Full flexibility: available 7 days/week, comfortable working different shifts and weekends (around 1.5 weekends per month).
• German (native level) and English (C1-C2 level) skills - written and spoken at a professional level.
• MBO or HBO level (secondary/higher vocational education) or a completed college degree.
• A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results.
• Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy.
• A solution-oriented approach: you don't just explain policies, you help find the best way forward.

Great extras:

• Experience in customer service, hospitality, retail or sales.
• Interest in premium retail, wellness, beauty or lifestyle brands. You don't have to be a Rituals expert yet, we'll help you get there!

Shifts

Monday - Friday

• 08:00 - 16:30
• 08:45 - 17:15
• 10:00 - 18:30
• 12:30 - 21:00

We work with different shifts.

Saturday - Sunday

• 10:00 - 18:30

You'll receive extra pay for working on these days: Sundays +50% and bank holidays +100%

Onboarding

You'll start with a full-time, inspiring 1-week training program at the office. After that, you'll follow a 13-15 week on-the-job onboarding program to build your confidence, skills and product knowledge.

Location & Working Conditions

This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you'll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn't possible for this position.

What's in it for you

• 20% discount on Rituals products
• Discount on your OneFit or ClassPass subscription
• Unlimited access to the Rijksmuseum
• A MacBook Pro
• 27 holidays per year (based on 40 hours)
• Training sessions and workshops to support your growth
• Company activities: from the Amsterdam Marathon to festivities and online meditation classes
• Fresh fruit, free snacks and plenty of coffee (yes, plenty)

Benefits of working at Rituals

Unique opportunities for personal and professional growth

Staff discount on Rituals products

Attractive bonus

Flexible working hours tailored to your personal rhythm

Company & team events