Hybrid Customer Relations & Sales Ambassador (Amsterdam)

Rituals (B Corp™); Amsterdam; Hybrid; EUR 27,000 - 42,000; Full time

Benefits offered by this job

20% discount on Rituals products

Discount on OneFit or ClassPass

Unlimited Rijksmuseum access

MacBook Pro

27 holidays per year

Training sessions and workshops

Company activities

Free fruit, snacks and coffee

Job summary

Rituals is seeking a Customer Relations & Sales Ambassador to be the calm, confident voice for German- and English-speaking customers. You’ll answer questions, resolve issues and guide shoppers from “just browsing” to “add to basket” with genuine, human service.

Based at The Edge West in Sloterdijk, Amsterdam, this hybrid role requires strong communication, a customer-first mindset, and the ability to turn everyday routines into meaningful rituals. Training supports your growth.

Qualifications

• High energy, low ego with a bit of humor; customer-focused, listens first, asks the right questions to ensure understanding.
• You’re at your best when things get busy and you stay customer-centric.
• Experience in hospitality, retail or sales is a plus.

Responsibilities

• Be the go-to contact for our German- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliver personal and engaging service (no copy-paste replies, no scripts).
• Spot sales opportunities and recommend products that match customer needs.
• Keep an eye on quality and productivity, working with targets and KPIs while staying authentic.
• Think in solutions and ensure customers feel heard throughout the journey.
• Bring the Rituals brand to life through service and help customers turn routines into meaningful moments.

Skills

German (native level)

English (C1–C2)

Customer focus

Communication skills

Problem solving

Education

MBO or HBO level or a completed college degree

Job description

Rituals is seeking a Customer Relations & Sales Ambassador to be the calm, confident voice for German- and English-speaking customers. You’ll answer questions, resolve issues and guide shoppers from “just browsing” to “add to basket” with genuine, human service.

Based at The Edge West in Sloterdijk, Amsterdam, this hybrid role requires strong communication, a customer-first mindset, and the ability to turn everyday routines into meaningful rituals. Training supports your growth.