Customer Relations & Sales Ambassador-German – CHO EDGE Amsterdam | 40h

Rituals (B Corp™); Amsterdam; Hybrid; EUR 27,000 - 42,000; Full time

Benefits offered by this job

20% discount on Rituals products

Discount on OneFit or ClassPass

Unlimited Rijksmuseum access

MacBook Pro

27 holidays per year

Training sessions and workshops

Company activities

Free fruit, snacks and coffee

Job summary

Rituals is seeking a Customer Relations & Sales Ambassador to be the calm, confident voice for German- and English-speaking customers. You’ll answer questions, resolve issues and guide shoppers from “just browsing” to “add to basket” with genuine, human service.

Based at The Edge West in Sloterdijk, Amsterdam, this hybrid role requires strong communication, a customer-first mindset, and the ability to turn everyday routines into meaningful rituals. Training supports your growth.

Qualifications

• High energy, low ego with a bit of humor; customer-focused, listens first, asks the right questions to ensure understanding.
• You’re at your best when things get busy and you stay customer-centric.
• Experience in hospitality, retail or sales is a plus.

Responsibilities

• Be the go-to contact for our German- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliver personal and engaging service (no copy-paste replies, no scripts).
• Spot sales opportunities and recommend products that match customer needs.
• Keep an eye on quality and productivity, working with targets and KPIs while staying authentic.
• Think in solutions and ensure customers feel heard throughout the journey.
• Bring the Rituals brand to life through service and help customers turn routines into meaningful moments.

Skills

German (native level)

English (C1–C2)

Customer focus

Communication skills

Problem solving

Education

MBO or HBO level or a completed college degree

Job description

Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

Share your talents

Job Description

In this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot.

You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day).

What You’ll Do

• Be thego-to contactfor our German- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliverpersonal and engaging service (no copy-paste replies, no corporate scripts).
• Spot sales opportunitiesnaturally and recommend products that truly match the customer’s needs.
• Keep an eye onquality and productivity, working with targets and KPIs while staying authentically you.
• Think in solutions, not problems and make sure customers feel genuinely heard along the way.
• Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Job Description Qualifications

"High on energy, low on ego and with a little bit of humor." You like finding smart, practical solutions and you don’t settle for standard answers. You’re customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That's when you're at your best.

Plus, You Have

• Availability for at least 24 hours/week(32, 36 or 40 hours are also possible).
• Full flexibility: available7 days/week, comfortable working different shifts andweekends (around 1.5 weekends per month).
• German (native level) andEnglish (C1–C2 level) skills -written and spoken at a professional level.
• MBO or HBO level(secondary/higher vocational education) or a completed college degree.
• A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results.
• Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy.
• A solution-oriented approach: you don’t just explain policies, you help find the best way forward.

Great Extras

• Experience in customer service, hospitality, retail or sales.
• Interest in premium retail, wellness, beauty or lifestyle brands. You don’t have to be a Rituals expert yet, we’ll help you get there!

Shifts

Monday – Friday

• 08:00 – 16:30
• 08:45 – 17:15
• 10:00 – 18:30
• 12:30 – 21:00

We work with different shifts.

Saturday – Sunday

• 10:00 – 18:30

You’ll receive extra pay for working on these days: Sundays +50% and bank holidays +100%

Onboarding

You’ll start with a full-time, inspiring 1-week training program at the office. After that, you’ll follow a 13–15 week on-the-job onboarding program to build your confidence, skills and product knowledge.

Location & Working Conditions

This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you’ll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn’t possible for this position.

What’s in it for you

• 20% discount on Rituals products
• Discount on your OneFit or ClassPass subscription
• Unlimited access to the Rijksmuseum
• AMacBook Pro
• 27 holidays per year (based on 40 hours)
• Training sessions and workshops to support your growth
• Company activities: from the Amsterdam Marathon to festivities and online meditation classes
• Fresh fruit, free snacks and plenty of coffee(yes, plenty)

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events