Head of 4PL Control Tower & Customer Experience

Maersk

Rotterdam

On-site

EUR 70,000 - 100,000

Full time

4 days ago

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Job summary

Maersk is seeking a Customer Experience Team Leader to head the 4PL Control Tower for a big chemical customer in Rotterdam. You will lead and develop the team, drive operational performance, and shape the evolution of the 4PL operation amidst transformation.

You will partner with Global Service Center teams and internal stakeholders to deliver proactive, reliable service. The role requires a people-focused leader with strong operational mindset, capable of leading through change and turning

Qualifications

Experience leading in customer experience, supply chain or logistics environments.
Ability to coach and develop people and manage performance.
Strong customer orientation and ability to manage stakeholders.

Responsibilities

Provide day-to-day leadership, direction and prioritisation for the customer 4PL Control Tower team.
Coach and develop colleagues, creating clear expectations and supporting individual growth.
Manage the employee lifecycle, including performance management and resource planning.
Build an engaged, accountable team culture with strong customer and operational ownership.
Use KPIs and customer feedback to identify issues and drive improvements.
Translate improvement opportunities into clear actions and engage the team in implementing them.
Collaborate across the 4PL ecosystem to ensure clear ownership and effective escalation.
Support the customer organisation through upcoming system and process transformations.