Patient Services Lead — Remote Support Europe

Medtronic; Heerlen; Remote; EUR 62,000 - 94,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Competitive salary

Flexible benefits package

Job summary

Medtronic in Heerlen, Netherlands, seeks a Patient Services Supervisor to lead a high-performing team delivering remote support for CRM and ACM solutions to patients and healthcare professionals across Western Europe.

You will drive daily performance, monitoring KPIs and coordinating audits, while partnering with cross-functional teams to improve processes and customer experience.

The role offers a full-time, on-site position with competitive pay and a flexible benefits package.

Qualifications

• Technical degree or health related degree with demonstrated technical skills.
• Excellent communication skills via phone.
• Solid empathic and people skills.
• Positive, culturally sensitive attitude.
• Fluent in English; any other European language is a plus.
• Patience and analytical problem-solving skills.
• Computer and tech savviness; quick learner of new technologies and MS Office.

Responsibilities

• Lead and manage daily performance and team objectives.
• Monitor KPIs, SLAs, and drive improvements.
• Oversee processes and projects within the team scope.
• Handle audits and inspections; participate in internal/external reviews.
• Interact with stakeholders across department, customers, countries, and marketing.
• Manage ad hoc issues and escalations.

Skills

Leadership

Communication

Empathy

Cultural awareness

English fluency

Multilingual

Patience

Analytical thinking

Tech savviness

Teamwork

Education

Technical degree or health-related degree

Tools

MS Office

Job description

Medtronic in Heerlen, Netherlands, seeks a Patient Services Supervisor to lead a high-performing team delivering remote support for CRM and ACM solutions to patients and healthcare professionals across Western Europe.

You will drive daily performance, monitoring KPIs and coordinating audits, while partnering with cross-functional teams to improve processes and customer experience.

The role offers a full-time, on-site position with competitive pay and a flexible benefits package.