Order-to-Bill & Customer Support Specialist

Talentmark; Maastricht; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Talentmark in Maastricht is seeking a Customer & Back Office Support Specialist to ensure high-quality service across Europe. You will handle service and order inquiries, support SAP processes, and coordinate with logistics and sales teams.

You will support both field service and Inside Sales while maintaining accurate contract and order data. The role requires a service-minded mindset, strong English and willingness to work from the office at least two days weekly, including team meetings on

Qualifications

• You are service-minded, customer-focused and communicate accurately and professionally.
• You have a progress-over-perfection mindset and take initiative.
• You are structured, process-oriented and can decide independently in a fast-paced environment.
• You are flexible, adaptable and comfortable with changing priorities.
• You are organized, able to multitask and switch between activities.
• You are a strong team player and can collaborate with multiple stakeholders.
• Experience in a multinational company is preferred.
• Experience with SAP; Salesforce and MS Office are advantageous.
• A Bachelor's degree in a business-related field or comparable experience is preferred.
• Fluent English is required; French is a strong plus.
• Willing to work from the office at least two days per week, including Thursdays for the team meeting.

Responsibilities

• Handle service and order-related queries and provide updates on order and delivery status.
• Support SAP and global process questions and communicate timely to customers.
• Become a subject matter expert in service and order management and assist order intake and entry.
• Coordinate with credit management, logistics and supply chain; manage returns and complaints.
• Assist Field Service Engineers and maintain equipment/service records.
• Administer contracts and order information; support Inside Sales and commercial teams in the order-to-bill process.

Skills

Customer service

Communication

Teamwork

Initiative

Structured processes

Multitasking

Problem solving

Adaptability

Decision making

Education

Bachelor's degree in business

Tools

SAP

Salesforce

MS Office

Job description

Talentmark in Maastricht is seeking a Customer & Back Office Support Specialist to ensure high-quality service across Europe. You will handle service and order inquiries, support SAP processes, and coordinate with logistics and sales teams.

You will support both field service and Inside Sales while maintaining accurate contract and order data. The role requires a service-minded mindset, strong English and willingness to work from the office at least two days weekly, including team meetings on