European SAP Customer Care Specialist (B2B/B2C)

Rotterdam Incijfers; Rotterdam; Presencial; EUR 36.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel costs up to €250 / month

Descripción de la vacante

Rotterdam Incijfers is seeking a Customer Service Representative to serve as the main contact for European partners, handling inquiries by phone and email, and processing orders. You will work with internal teams and sales to ensure timely delivery using SAP and Excel, while improving processes and supporting vendor portals.

The role emphasizes a high level of service for internal and external customers and collaboration with B2B and B2C teams.

Formación

• Higher professional education or equivalent experience.
• Good command of English and German.
• Experience within a similar customer care position.
• SAP system is preferred.

Responsabilidades

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects.
• Build and maintain strong relationships with internal teams and external partners, working closely with sales.
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery.
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions.
• Use vendor portals effectively to support daily operations.
• Provide partners with product information and practical solutions to their queries.
• Support internal departments such as accounts receivable and marketing.
• Maintain a high level of service for both internal and external customers.
• Assist B2B and B2C colleagues when needed

Conocimientos

English

German

Customer care

Educación

Higher professional education or equivalent experience

Herramientas

SAP

Excel

Descripción del empleo

Rotterdam Incijfers is seeking a Customer Service Representative to serve as the main contact for European partners, handling inquiries by phone and email, and processing orders. You will work with internal teams and sales to ensure timely delivery using SAP and Excel, while improving processes and supporting vendor portals.

The role emphasizes a high level of service for internal and external customers and collaboration with B2B and B2C teams.