Customer Service Specialist - Fast Order Processing & Support

Ranpak; Eygelshoven; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Ranpak is looking for a customer service representative to deliver world-class support to our existing and future customers in the Netherlands. You will process purchase orders on the day of receipt and respond promptly to inquiries by phone, email, or ticketing system, ensuring high customer satisfaction.

The role requires strong communication, multi-tasking, and problem-solving skills, with fluency in Dutch, English, and French. SAP and ERP experience preferred; MS Office is essential.

Competenze

• Administrative and commercial education completed.
• Proficient in ERP and Microsoft Office.
• Excellent communication skills in multiple languages.

Mansioni

• Process and analyze purchase orders within 24 hours.
• Follow up the entire order process.
• Collaborate with Account Managers and distributors regionally.
• Answer customer inquiries via phone, email, and tickets.
• Provide timely order status information to customers.
• Work cross-functionally with departments to ensure service excellence.
• Adhere to procedures and policies daily.
• Continuously improve working methods within own region.

Conoscenze

Customer service

Communication

Multitasking

ERP SAP

Microsoft Office

Dutch language

English language

French language

Problem solving

Formazione

Administrative and Commercial education

Strumenti

SAP

Microsoft Excel

Microsoft Word

Descrizione del lavoro

Ranpak is looking for a customer service representative to deliver world-class support to our existing and future customers in the Netherlands. You will process purchase orders on the day of receipt and respond promptly to inquiries by phone, email, or ticketing system, ensuring high customer satisfaction.

The role requires strong communication, multi-tasking, and problem-solving skills, with fluency in Dutch, English, and French. SAP and ERP experience preferred; MS Office is essential.