Hybrid Global Customer & Back-Office Specialist

People in Science; Nederland; Hybrid; EUR 33,000 - 39,000; Full time

Benefits offered by this job

Travel allowance

Working from home allowance

Internet allowance

Job summary

People in Science is seeking a Customer Support & Back Office Support Specialist to join our Service Back Office in the Netherlands. You will work in a dynamic, international team acting as the main liaison between multiple departments to ensure high-quality service, efficient order flows, and accurate invoicing across Europe.

You will handle service and order-related queries, support SAP processes, coordinate with logistics, and assist Field Service Engineers and Inside Sales.

Qualifications

• You are service-minded, customer-focused and communicate accurately and professionally, with confidence in a client-facing role.
• You have a progress-over-perfection mindset, are willing to take calculated risks and are comfortable taking initiative.
• You are structured, process-oriented and able to make effective decisions independently in a fast-paced international environment.
• You are flexible, adaptable and comfortable working in a dynamic environment where processes, tasks and priorities can change.
• You are organized and able to prioritize, multitask and switch easily between operational activities.
• You are a strong team player who can also work independently and collaborate effectively with multiple stakeholders.
• Experience working in a multinational company is preferred.
• You have experience with SAP; knowledge of Salesforce and MS Office is an advantage.
• A Bachelor’s degree in a business-related field or comparable experience is preferred.
• Professional proficiency in English is required; additional European language skills are a strong plus, with a preference for French.
• You are willing to work from the office at least two days per week, including Thursdays for the mandatory team meeting.

Responsibilities

• Work in Customer Squads supporting internal stakeholders and direct customers across Europe.
• Act as a link between departments like Field Service, Inside Sales, Logistics, Warehousing & Transportation, Accounting, Supply Chain and Customer Service.
• Handle service and order-related queries, provide updates on order/delivery status, support SAP and global process questions.
• Coordinate with credit management, logistics and supply chain, manage returns and complaints, support order intake and entry.
• Support Field Service Engineers in daily operations and maintain equipment/service records.
• Assist Inside Sales and commercial teams through accurate contract and order administration and revenue data accuracy.

Skills

Service mindset

Customer focus

Structured

Process orientation

Flexibility

Organized

Team player

Independent work

SAP experience

Salesforce

MS Office

Bachelor’s degree in business

English proficiency

French (adv)

Education

Bachelor’s degree in business-related field

Tools

SAP

Salesforce

MS Office

Job description

People in Science is seeking a Customer Support & Back Office Support Specialist to join our Service Back Office in the Netherlands. You will work in a dynamic, international team acting as the main liaison between multiple departments to ensure high-quality service, efficient order flows, and accurate invoicing across Europe.

You will handle service and order-related queries, support SAP processes, coordinate with logistics, and assist Field Service Engineers and Inside Sales.