Order Management Specialist: Fast-Paced & Impactful

Amoria Bond; Noord-Holland; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Broad exposure across functions

Impact on customer satisfaction

Learning & development opportunities

Job summary

Amoria Bond is seeking an Order Management Specialist to join a dynamic, international team in Noord-Holland. You will link customers, logistics, warehousing, sales and supply chain to ensure smooth orders from placement to delivery.

Your role includes processing orders via email/phone/EDI/ERP, addressing inquiries, coordinating with warehousing and logistics, and maintaining master data while supporting reporting on service levels and performance.

Qualifications

• Experience in Customer Service, Customer Care, Order Management, Supply Chain, or Logistics.
• Hands-on experience with ERP systems (NetSuite, SAP, Oracle) or similar.
• Strong analytical and problem-solving abilities with reporting tools.

Responsibilities

• Process and validate customer orders received via email, phone, EDI, and ERP systems, ensuring accurate order and fulfilment information.
• Handle customer enquiries regarding order status, delivery schedules, product availability, returns, and exchanges, with proactive updates.
• Coordinate with warehouse teams, logistics partners, Sales, and Supply Chain to support stock availability and on-time delivery.
• Maintain accurate customer, order, fulfilment, and master data and support reporting on service levels, order accuracy, and operational performance.
• Contribute to continuous improvement initiatives, including process optimisation and implementation of new systems and technologies.

Skills

Advanced Excel

Order Management

ERP systems

Analytical skills

Tools

NetSuite

SAP

Oracle

Job description

Amoria Bond is seeking an Order Management Specialist to join a dynamic, international team in Noord-Holland. You will link customers, logistics, warehousing, sales and supply chain to ensure smooth orders from placement to delivery.

Your role includes processing orders via email/phone/EDI/ERP, addressing inquiries, coordinating with warehousing and logistics, and maintaining master data while supporting reporting on service levels and performance.