Order Management Representative | German

Undutchables; Hoofddorp; On-site; EUR 36,000 - 48,000; Full time

Job summary

Undutchables in Hoofddorp is seeking an Order Management specialist for the German market. You will handle quotations, order processing, and liaise with customers to resolve shipping and pricing issues. You will raise stock returns, ensure credits are posted promptly, and maintain accurate billing information.

The role combines order fulfilment with proactive customer care. Working hours typically 08:30-17:00 or 09:00-17:30 with a 30-minute break; this position focuses on efficient order flow

Responsibilities

• Process all quotation request
• Process and expedite customer orders
• Communicate with customers for the troubleshoots issues (product, shipping and pricing)
• Raise stock returns and collections and ensure they are credited within agreed time
• Maintains and documents complete, timely and accurate billing information.

Job description

The working hours is 08.30 - 17.00 or 09.00 - 17.30 (30mins break)You are going to be responsible for Order Management for the German market.Your day to day tasks such as :

• Process all quotation request


• Process and expedite customer orders


• Communicate with customers for the troubleshoots issues (product, shipping and pricing)


• Raise stock returns and collections and ensure they are credited within agreed time


• Maintains and documents complete, timely and accurate billing information.

Short summary Order Management and Customer Care