Customer Service Representative German

Rotterdam Incijfers; Rotterdam; On-site; EUR 36,000 - 39,000; Full time

Benefits offered by this job

Travel costs up to €250 / month

Job summary

Rotterdam Incijfers is seeking a Customer Service Representative to serve as the main contact for European partners, handling inquiries by phone and email, and processing orders. You will work with internal teams and sales to ensure timely delivery using SAP and Excel, while improving processes and supporting vendor portals.

The role emphasizes a high level of service for internal and external customers and collaboration with B2B and B2C teams.

Qualifications

• Higher professional education or equivalent experience.
• Good command of English and German.
• Experience within a similar customer care position.
• SAP system is preferred.

Responsibilities

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects.
• Build and maintain strong relationships with internal teams and external partners, working closely with sales.
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery.
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions.
• Use vendor portals effectively to support daily operations.
• Provide partners with product information and practical solutions to their queries.
• Support internal departments such as accounts receivable and marketing.
• Maintain a high level of service for both internal and external customers.
• Assist B2B and B2C colleagues when needed

Skills

English

German

Customer care

Education

Higher professional education or equivalent experience

Tools

SAP

Excel

Job description

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
• Build and maintain strong relationships with internal teams and external partners, working closely with sales
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions
• Use vendor portals effectively to support daily operations
• Provide partners with product information and practical solutions to their queries
• Support internal departments such as accounts receivable and marketing
• Maintain a high level of service for both internal and external customers
• Assist B2B and B2C colleagues when needed

Requirements

• Higher professional education or equivalent experience
• Good command of English and German
• Experience within a similar customer care position
• SAP system is preffered

Benefits

• Market relevant compensation package
• Full time - 40 hours / week
• Travel costs up to 250 Euros / month
• A salary between €3.200 - €3.500 (Depending on experience)