Operations Support Specialist — Fast-Paced Logistics

FedEx; Utrecht; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Training program

On-the-job learning

Tuition assistance

Employee assistance

Reduced-rate shipping

Job summary

FedEx Express Netherlands B.V. in Utrecht is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will answer customer calls about shipments and collection requests, and you will enter data into our in-house tracking system.

You will work in a fast-paced environment, collaborate with teammates and managers, and adhere to FedEx processes and regulatory requirements. Training and extensive learning resources are provided to develop your skills.

Qualifications

• Excellent communication skills and customer focus.
• Ability to handle high-volume calls with accuracy.
• Strong attention to detail and time management.

Responsibilities

• Ensure urgent packages reach the right place on time.
• Answer calls about shipment collections and delivery inquiries.
• Check and investigate failed shipments and reallocate deliveries.
• Enter data into in-house tracking system.
• Collaborate with team, manager, and other stations.
• Adhere to processes, procedures and regulatory requirements.

Skills

Communication

Fast-paced environment

Time management

Job description

FedEx Express Netherlands B.V. in Utrecht is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time. You will answer customer calls about shipments and collection requests, and you will enter data into our in-house tracking system.

You will work in a fast-paced environment, collaborate with teammates and managers, and adhere to FedEx processes and regulatory requirements. Training and extensive learning resources are provided to develop your skills.