Operations Support Agent-Associate HH6

FedEx Express México; Heerlen; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Training to get you started and on-the

job

Job summary

FedEx Express Netherlands B.V. is seeking an Operations Support Agent to help ensure customers’ urgent packages reach the right place on time. You will handle calls related to shipment collection and delivery inquiries, investigate failed shipments, and reallocate for next-day delivery.

You’ll enter data in the in-house tracking system and collaborate across teams. Ideal candidates will communicate well, thrive in a fast-paced environment with strict timelines, and manage time with attention to

Qualifications

• Strong communication and interpersonal skills.
• Ability to work under tight deadlines in a fast-paced environment.
• Attention to detail and effective time management.

Responsibilities

• Ensure urgent packages reach the correct destination on time.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Investigate failed shipments or collections and reallocate for next-day delivery.
• Enter data into in-house tracking system.
• Communicate and collaborate with team, manager, and other operations stations.
• Adhere to FedEx processes, procedures, and regulatory requirements.

Skills

Communication skills

Social skills

Fast-paced environment

Attention to detail

Job description

Company:NLD FedEx Express Netherlands B.V. Address: Oude Roderweg 25 Scheduled Weekly Hours:39.25 Worker Type:Regular Posting Start Date3-Sept-2026 Posting Close Date:30-Oct-2026 Job Family:FXE-EU: Operations Support Agent (ID) Position Summary: We have an exciting opportunity for you to join our team of Operation Support Agents.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What do you bring with you:

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee