Logistics Operations Support Specialist

FedEx Express México; Utrecht; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training to get you started

Job summary

FedEx Express Netherlands B.V. is seeking an Operations Support Agent to ensure urgent packages reach the right destination on time. You will handle customer calls regarding shipment collection and delivery inquiries, investigate failed deliveries, and enter data into the tracking system.

Join a global leader with extensive learning resources and career opportunities. The role emphasizes teamwork, adherence to processes, and a commitment to excellent customer service.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work under tight deadlines in a fast-paced environment.
• Strong attention to detail and time management.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Communication

Time management

Fast-paced environment

Job description

FedEx Express Netherlands B.V. is seeking an Operations Support Agent to ensure urgent packages reach the right destination on time. You will handle customer calls regarding shipment collection and delivery inquiries, investigate failed deliveries, and enter data into the tracking system.

Join a global leader with extensive learning resources and career opportunities. The role emphasizes teamwork, adherence to processes, and a commitment to excellent customer service.