Logistics & Customer Support Operations Specialist

FedEx; Vianen; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Training to get you started

Learning resources

Tuition assistance

Employee assistance program

Reduced-rate shipping

Career opportunities

Job summary

FedEx Logistics is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time and to handle shipment inquiries with accuracy. You will log data in our in-house tracking system and collaborate with a cross-functional team to maintain smooth operations.

Join a global leader known for its People-Service-Profit philosophy, training opportunities, and extensive learning resources.

Qualifications

• Must possess strong communication and interpersonal abilities.
• Able to work in a fast-paced environment with strict timelines.
• Good time-management and attention to detail.

Responsibilities

• Ensure timely delivery of urgent packages to the right location.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Investigate failed shipments or collections and reallocate for next-day delivery.
• Enter data into the in-house tracking system.
• Collaborate with team, supervisor and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Communication skills

Customer service

Time management

Teamwork

Job description

FedEx Logistics is seeking an Operations Support Agent to help ensure urgent packages reach the right place on time and to handle shipment inquiries with accuracy. You will log data in our in-house tracking system and collaborate with a cross-functional team to maintain smooth operations.

Join a global leader known for its People-Service-Profit philosophy, training opportunities, and extensive learning resources.