Operations Support Manager

GXO Logistics, Inc.; Amsterdam; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

GXO University

Career development opportunities

Job summary

GXO Logistics, Inc. seeks an Operations Support Manager for a new site in the Amsterdam area, Oude Meer. You will report to the Operations Manager and oversee a cross-functional team to deliver high service levels and safe operations.

You will shape culture and processes during this exciting start-up phase, influencing improvements and engaging a diverse team while supporting a leading technology customer.

Qualifications

• Bachelor's degree or 5+ years of equivalent experience in logistics/production.
• Strong analytical skills with data-driven decision making.
• Experience with WMS and ERP systems; data reporting experience.

Responsibilities

• Provide operational support to maximise site performance and client service.
• Lead a team of 4 direct reports and 2 indirect reports across functions.
• Own KPI reporting and drive continuous improvement initiatives.
• Collaborate with HR, Safety and Operations to optimize systems and processes.
• Support ramp-up of a brand-new site with a focus on safety and efficiency.

Skills

Operational excellence

Analytical skills

WMS

Excel

English fluency

Dutch language

Education

Bachelor's degree in logistics/production/engineering

Tools

WMS platforms

Excel

Job description

We are recruiting for a Operations Support Manager to join our new site in the Amsterdam area, Oude Meer, supporting a leading technology customer. Reporting to the Operations Manager, this diverse role sits at the crossover between logistics and production.

This is a fantastic opportunity to be part of an exciting start-up phase, helping to shape the culture, processes, and performance of a new operation while delivering exceptional service for our customer. You'll lead by example, support your team to succeed, and contribute to creating a safe, engaging, and high-performing workplace.

What's in it for you?

• Be part of an international and rapidly growing organisation
• Monday to Friday, 07:00 - 16:00; 40 hours per week
• Lead a team of 4 direct reports and 2 indirect reports
• Enjoy the autonomy to influence, lead, and support the successful ramp-up of a brand-new site
• Access to GXO University and a wide range of learning and career development opportunities

How you'll make an impact

• Provide operational and client support to help the site perform at the highest level of effectiveness
• Lead a direct team of 4, plus 2 indirect reports, across Facilities, Customer Service, Key User support and Site Engineering, while working closely with HR, Safety and Operations on systems and processes
• Take responsibility for reporting and controlling departmental KPIs, analysing performance, identifying root causes for variances and closing gaps
• Maintain a clear focus on continuous improvement, incorporating best practice and process enhancements
• Make day-to-day operational decisions in partnership with the Operations Manager

What you'll bring to GXO

• A bachelor’s or university degree in a relevant area, such as logistics, production or engineering, or at least 5 years’ experience in a similar role within a comparable operational organisation
• Strong operational and analytical skills, with the ability to report on data when required
• Knowledge and experience of continuous improvement, with examples of initiatives and improvements, particularly in change management
• A commitment to delivering high-quality work, with excellent attention to detail and a professional, critical mindset
• A self-driven, results-oriented and proactive approach to work
• Strong systems expertise, including experience using multiple systems such as WMS platforms and Excel
• Fluency in English; Dutch language skills would be beneficial

Your work environment:

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNeGe region (Belgium, Netherlands and Germany) GXO operates from 30 different locations with its headquarters in Eindhoven (NL).

Interested?

Acquisition in response to this vacancy is not appreciated