Business Support Manager I

GXO Logistics, Inc; Oude Meer; On-site; EUR 65,000 - 90,000; Full time

Job summary

GXO Logistics, Inc in the Amsterdam area (Oude Meer) is recruiting a Business Support Manager to drive operations at a brand-new site, reporting to the Operations Manager. You will lead a team of 4 direct and 2 indirect reports across Facilities, Customer Service, and Site Engineering, own KPI reporting and continuous improvement, and partner with HR and Safety to shape a high-performing workplace.

The role offers regular hours, international exposure, and development opportunities through GXO

Qualifications

• A bachelor’s or university degree in a relevant area.
• At least 5 years’ experience in a similar operational role.

Responsibilities

• Provide operational and client support to help the site perform at the highest level.
• Lead a direct team of 4, plus 2 indirect reports, across Facilities, Customer Service, Key User support and Site Engineering, while working with HR, Safety and Operations on systems and processes.
• Take responsibility for reporting and controlling departmental KPIs, analysing performance, identifying root causes for variances and closing gaps.
• Maintain a clear focus on continuous improvement and process enhancements.
• Make day-to-day operational decisions in partnership with the Operations Manager.

Skills

Operational skills

Analytical skills

Continuous improvement

Change management

Data reporting

WMS

Excel

English fluency

Dutch helpful

Education

Bachelor's degree

Tools

WMS platforms

Excel

Job description

We are recruiting for a Business Support Manager to join our new site in the Amsterdam area, Oude Meer , supporting a leading technology customer. Reporting to the Operations Manager , this diverse role sits at the crossover between logistics and production.

This is a fantastic opportunity to be part of an exciting start-up phase, helping to shape the culture, processes, and performance of a new operation while delivering exceptional service for our customer. You'll lead by example, support your team to succeed, and contribute to creating a safe, engaging, and high-performing workplace.

What's in it for you?

• Be part of an international and rapidly growing organisation
• Monday to Friday, 07:00 - 16:00; 40 hours per week
• Lead a team of 4 direct reports and 2 indirect reports
• Enjoy the autonomy to influence, lead, and support the successful ramp-up of a brand-new site
• Access to GXO University and a wide range of learning and career development opportunities

How you'll make an impact

• Provide operational and client support to help the site perform at the highest level of effectiveness
• Lead a direct team of 4, plus 2 indirect reports, across Facilities, Customer Service, Key User support and Site Engineering, while working closely with HR, Safety and Operations on systems and processes
• Take responsibility for reporting and controlling departmental KPIs, analysing performance, identifying root causes for variances and closing gaps
• Maintain a clear focus on continuous improvement, incorporating best practice and process enhancements
• Make day-to-day operational decisions in partnership with the Operations Manager

What you'll bring to GXO

• A bachelor’s or university degree in a relevant area, such as logistics, production or engineering, or at least 5 years’ experience in a similar role within a comparable operational organisation
• Strong operational and analytical skills, with the ability to report on data when required
• Knowledge and experience of continuous improvement, with examples of initiatives and improvements, particularly in change management
• A commitment to delivering high-quality work, with excellent attention to detail and a professional, critical mindset
• A self-driven, results-oriented and proactive approach to work
• Strong systems expertise, including experience using multiple systems such as WMS platforms and Excel
• Fluency in English; Dutch language skills would be beneficial

Your work environment:

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNeGe region (Belgium, Netherlands and Germany) GXO operates from 30 different locations with its headquarters in Eindhoven (NL).

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.