Operations Manager, Dutch Speaker - Lead & Grow Key Accounts

sennder; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Job summary

sennder is looking for a Manager Operations to join our Amsterdam office and lead the Account Operations team. The role is 100% onsite in Amsterdam, requiring Dutch language proficiency and strong English communication along with a background in dynamic operations and people management.

The ideal candidate will drive daily transport operations, build executive relationships, analyze performance data, and coach a hands-on team to deliver growth and excellence in a fast-paced logistics environment.

Qualifications

• Dutch language required, alongside English verbal and written communication skills.
• Bachelor’s degree preferred.
• 3-5 years of experience in dynamic operational environments, preferably with people management experience
• Logistics/supply chain industry experience is preferred, but a strong profile from outside the industry is very welcome.
• Proven ability to build and sustain strong customer relationships, including the confidence to push back on operational and local management stakeholders when the account’s interests require it.
• A true “player-coach” mindset, equally comfortable doing hands-on operational work and holding strategic, people leadership responsibility for a team.
• Strong analytical skills: able to read account and team performance data and translate it into clear, actionable steps.
• Genuine investment in team culture and morale, with the drive to unite a team around shared goals of growth and excellence.

Responsibilities

• Account & Commercial Ownership: Consistently executing and overseeing daily business and following up the status of the customers’ transport operations.
• Establishing and pro-actively maintaining relationships with day-to-day contacts and management-level contacts, both inside and outside the organization.
• Gathering, analyzing, and preparing relevant information for business reviews, and being an active participant in them.
• Handling, and where needed, pushing back on operational, local management stakeholders in the interest of the account.

Skills

Dutch language

English communication

Education

Bachelor's degree

Job description

sennder is looking for a Manager Operations to join our Amsterdam office and lead the Account Operations team. The role is 100% onsite in Amsterdam, requiring Dutch language proficiency and strong English communication along with a background in dynamic operations and people management.

The ideal candidate will drive daily transport operations, build executive relationships, analyze performance data, and coach a hands-on team to deliver growth and excellence in a fast-paced logistics environment.