Operations Manager, Direct Selling / E-Commerce

Farmasi; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Farmasi is seeking an experienced Senior Operations Manager to oversee end-to-end supply chain, including regulatory registration, warehouse operations, and stock control across markets. You will ensure compliance, optimize performance, and provide centralized visibility into inventory and fulfillment.

Responsibilities include coordinating with regulators, managing 3PL relationships, and driving data-driven improvements across multi-warehouse networks.

Qualifications

• Bachelor's degree in Supply Chain, Operations Management, Business, or related field.
• 10+ years of experience in operations, warehouse/logistics management.
• Proven multi-site/multi-country warehouse operations experience.
• Experience with regulatory registration for cosmetics/supplements is a strong plus.
• Strong proficiency with WMS/ERP systems (SAP, NetSuite, Oracle) and BI tools.

Responsibilities

• Oversee end-to-end regulatory registration across markets and maintain tracking.
• Manage day-to-day warehouse operations across owned and 3PL facilities.
• Monitor KPIs: order accuracy, speed, costs, and shrinkage.
• Coordinate stock planning, replenishment, and audits across multiple currencies.
• Deliver unified reporting and drive continuous improvement initiatives.

Skills

Analytical skills

Project management

Cross-functional coordination

Vendor management

Education

Bachelor's degree in Supply Chain, Operations Management, Business, or related field

Tools

SAP

NetSuite

Oracle

Power BI

Tableau

Job description

This role will oversee end-to-end operations spanning product regulatory registration, warehouse management, and stock control across multiple markets/warehouses, ensuring compliance, operational efficiency, and unified visibility into inventory and fulfillment performance across all locations.

KEY RESPONSIBILITIES: PRODUCT REGISTRATION & REGULATORY COMPLIANCE

• Manage the end-to-end product registration process (cosmetics, supplements, or applicable categories) across all operating markets.
• Coordinate with local regulatory bodies, legal counsel, and distributors to ensure timely product approvals and renewals.
• Maintain a centralized tracking system for registration status, certificates, and expiry/renewal timelines across all countries.
• Ensure product labeling, packaging, and documentation meet local regulatory requirements before market entry.
• Partner with R&D/product teams to flag compliance issues early in new product development.

KEY RESPONSIBILITIES: WAREHOUSE OPERATIONS MANAGEMENT

• Oversee day-to-day operations of warehouse facilities (owned and 3PL) across all markets, ensuring efficiency, accuracy, and safety standards.
• Manage receiving, put-away, order picking/packing, and shipping processes to meet SLA targets.
• Implement and maintain warehouse management systems (WMS) and standard operating procedures.
• Monitor warehouse KPIs: order accuracy, fulfillment speed, cost per shipment, damage/loss rates.
• Manage relationships and performance of third-party logistics providers where applicable.
• Ensure compliance with local labor, safety, and storage regulations (particularly for cosmetics/supplements requiring specific storage conditions).

KEY RESPONSIBILITIES: STOCK & INVENTORY MANAGEMENT

• Own inventory planning, stock level optimization, and replenishment forecasting across all warehouses.
• Minimize stockouts, overstock, and expired/obsolete inventory through data-driven demand planning.
• Conduct regular stock audits/cycle counts and reconcile discrepancies.
• Manage inventory across multiple currencies/entities in coordination with finance for accurate cost accounting.
• Coordinate stock transfers between warehouses/markets as needed to balance supply and demand.

KEY RESPONSIBILITIES: MULTI-WAREHOUSE CONSOLIDATION & REPORTING

• Build and maintain a unified reporting framework consolidating inventory, fulfillment, and operational KPIs across all warehouse locations.
• Standardize processes and reporting formats across warehouses to enable apples-to-apples performance comparison.
• Deliver regular operational dashboards/reports to senior leadership (stock levels, turnover rates, fulfillment costs, registration pipeline status).
• Identify inefficiencies or bottlenecks across the network and drive continuous improvement initiatives.
• Support ERP/WMS system integration efforts to enable real-time, centralized visibility.

QUALIFICATIONS

• Bachelor's degree in Supply Chain, Operations Management, Business, or related field.
• 10+ years of experience in operations, warehouse/logistics management, ideally in direct selling, e-commerce, cosmetics, or FMCG.
• Proven experience managing multi-site/multi-country warehouse operations.
• Experience with product regulatory registration processes (cosmetics/supplements a strong plus given industry).
• Strong proficiency with WMS/ERP systems (SAP, NetSuite, Oracle, etc.) and BI/reporting tools (Power BI, Tableau).
• Excellent analytical, project management, and cross-functional coordination skills.
• Experience managing 3PL relationships and vendor performance.