Operations Assistant German Speaking

Asahi Intecc Europe B.V.; Amsterdam; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Study finance

Bonus scheme

End-of-year holidays

Gym subscription

Friday social events

Job summary

Asahi Intecc Europe B.V. in Amsterdam is seeking an Operations Assistant to support daily order processing and customer service across departments in a multicultural setting.

You will handle orders, invoicing, and German-language support, collaborate with Sales and Warehouse, and ensure data accuracy while learning new systems.

This entry-level to intermediate role offers hybrid work, a strong team environment, and opportunities to grow in international operations.

Qualifications

• Fluent German and proficient English (written and spoken).
• Strong customer-oriented mindset with accuracy and reliability.
• Good knowledge of Microsoft Excel, including pivot tables.
• Comfortable learning new software systems and tools.
• Entry-level to intermediate candidates welcomed; prior experience is a plus.
• EU work and residence permit required.
• Able to commute to Amsterdam Zuidas.

Responsibilities

• Process customer orders accurately using internal systems and tools.
• Handle invoicing and related administrative procedures in a timely manner.
• Provide customer support by email and phone in German regarding orders, shipments, invoices, and other inquiries.
• Coordinate with Warehouse and internal teams, monitor open orders, communicate delays to customers.
• Escalate operational issues to appropriate internal stakeholders when necessary.
• Coordinate order changes, cancellations, and returns with data accuracy.
• Maintain accurate customer data and documentation in internal systems.
• Support day-to-day operational activities and assist team members as needed.
• Participate in regular team meetings and collaborate in an international environment.

Skills

German language

English language

Attention to detail

Pivot tables in Excel

Tools

Microsoft Excel

Job description

About the role

We are looking for a proactive and detail-oriented Operations Assistant to join our international Operations team. In this role, you will support daily operational and administrative activities to ensure smooth order processing and high-quality customer support.

You will work closely with colleagues across multiple departments, including Sales and Warehouse teams, in a multicultural and collaborative environment. This position is ideal for someone who enjoys structuredwork, communicates effectively, and takes pride in accuracy and reliability.

Responsibilities

• Process customer orders accurately and efficiently using internal systems and tools
• Handle invoicing and related administrative procedures in a timely manner
• Provide customer support by email and phone in German regarding orders, shipments, invoices, and other operational inquiries
• Coordinate with Warehouse and internal teams, proactively monitor and follow up on open orders, and communicate delays or issues to customers and internal stakeholders
• Escalate operational issues or customer concerns to the appropriate internal stakeholders when necessary
• Coordinate order changes, cancellations, and returns, while ensuring that order, shipment, and invoice information is complete and accurate
• Maintain accurate customer data and documentation in internal systems, including customer registration and order-related updates
• Support day-to-day operational activities and assist team members when needed
• Participate in regular team meetings and collaborate with cross-functional teams in an international environment
• Fluent in German and strong command of English, both written and spoken
• Good understanding of German business culture and customer expectations
• Good knowledge of Microsoft Office, especially Excel (including pivot tables and basic formulas)
• Strong customer-oriented mindset with a focus on accuracy and quality
• Ability to process data quickly and accurately with strong attention to detail
• Able to maintain concentration and consistent accuracy when handling structured and repetitive tasks
• Comfortable learning and working with different software systems and tools
• Well-organized, with the ability to prioritize tasks and meet deadlines
• Flexible and comfortable working in a multicultural environment influenced by Japanese business culture
• Professional and reliable, with the ability to build and maintain positive working relationships with customers and cross-functional teams
• Suitable for entry-level to intermediate candidates; previous experience is an advantage but not required
• Additional language skills are considered a plus
• Valid EU work and residence permit required
• Able to commute to Amsterdam Zuidas, the principal place of work

• Flexible work options: Hybrid working model
• Supportive team environment: A culture that values collaboration, learning, and high performance
• Competitive benefits: Attractive pension scheme, Study finanal scheme, bonus scheme, and 3-4 additional end-of-year holidays in addition to 24 vacation days
• Well-being perks: Sports/gym subscription allowance
• Company culture: Friday drinks, kick-off outings, and an end-of-year dinner to connect with colleagues