Onsite IT Support Technician - Windows, AD & AV Expert

Everience Group; Amsterdam; On-site; EUR 38,000 - 60,000; Full time

Job summary

Everience Group in Amsterdam is seeking an IT Support Technician to provide onsite hardware, software and network assistance for a large enterprise environment.

You will install, configure and maintain desktops, laptops, printers and mobile devices, troubleshoot Windows OS and Microsoft 365, manage user accounts in Active Directory, handle service-desk tickets within SLAs, and support meeting room AV equipment. Fluent Dutch and English are required.

Qualifications

• Good technical knowledge of Windows environment and end-user services.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• ITIL incident and request processing (ticket tracking).
• IT Support experience in a large enterprise environment (+400 users).
• At least 1 year of onsite support and customer care.
• Attitude for providing positive customer service, interpersonal skills, listening and analytical abilities.
• Organized, able to work independently, pragmatic, hands-on.
• Fluent Dutch and English languages.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• Manage user accounts, permissions, and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• Document incidents, solutions, and procedures

Skills

Windows environment

Office365

Mobile services

Mail services

Collaboration tools

MS Teams

ITIL ticketing

Active Directory

Tools

Active Directory

Job description

Everience Group in Amsterdam is seeking an IT Support Technician to provide onsite hardware, software and network assistance for a large enterprise environment.

You will install, configure and maintain desktops, laptops, printers and mobile devices, troubleshoot Windows OS and Microsoft 365, manage user accounts in Active Directory, handle service-desk tickets within SLAs, and support meeting room AV equipment. Fluent Dutch and English are required.