IT Support Technician L1 & L2 (m/w/d)

Everience Group; Amsterdam; On-site; EUR 38,000 - 60,000; Full time

Job summary

Everience Group in Amsterdam is seeking an IT Support Technician to provide onsite hardware, software and network assistance for a large enterprise environment.

You will install, configure and maintain desktops, laptops, printers and mobile devices, troubleshoot Windows OS and Microsoft 365, manage user accounts in Active Directory, handle service-desk tickets within SLAs, and support meeting room AV equipment. Fluent Dutch and English are required.

Qualifications

• Good technical knowledge of Windows environment and end-user services.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• ITIL incident and request processing (ticket tracking).
• IT Support experience in a large enterprise environment (+400 users).
• At least 1 year of onsite support and customer care.
• Attitude for providing positive customer service, interpersonal skills, listening and analytical abilities.
• Organized, able to work independently, pragmatic, hands-on.
• Fluent Dutch and English languages.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• Manage user accounts, permissions, and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• Document incidents, solutions, and procedures

Skills

Windows environment

Office365

Mobile services

Mail services

Collaboration tools

MS Teams

ITIL ticketing

Active Directory

Tools

Active Directory

Job description

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a "symbiotic age", where AI enhances talents and opens up new career opportunities.

Job Description

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• Manage user accounts, permissions, and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• Document incidents, solutions, and procedures

Qualifications

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentation
• Incident and request processing (ITIL - ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)
• At least 1 years of onsite support and customer care is required
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands-on approach
• Spoken languages: DUTCH(fluent) AND English (fluent)

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.