Onsite IT Support Technician – Toronto Office

Monks; Hilversum; On-site; EUR 34,000 - 37,000; Full time

Job summary

Monks is seeking an IT Office Support Specialist to join the Toronto office and support a global IT team. You will be the in-office contact for technical issues, maintain hardware/AV equipment, and help with onboarding and asset management.

You will also assist across the Global IT team via ticketing system. The role requires 1+ years in a technical support role, strong macOS knowledge, and familiarity with tools like Google Workspace and Freshservice.

Qualifications

• 1+ years in a technical support role.
• Mac/macOS knowledge strongly preferred.
• Windows knowledge is a plus.
• Experience with IT asset management and office equipment.
• Familiar with common collaboration tools and ticketing systems.

Responsibilities

• In-office point of contact for hardware/software issues.
• Install and maintain in-office hardware and AV equipment.
• Troubleshoot, repair, or replace IT equipment as needed.
• Maintain IT policies and documentation.
• Manage in-office meeting room tech and cables.
• Support onboarding/offboarding and new solutions.
• Create/maintain user accounts and passwords.
• Assist Global IT team via FreshService tickets.

Skills

Interpersonal communication

Team collaboration

Problem solving

Time management

Customer service

Tools

Google Workspace

OneLogin

Office365

Slack

Freshservice

Job description

Monks is seeking an IT Office Support Specialist to join the Toronto office and support a global IT team. You will be the in-office contact for technical issues, maintain hardware/AV equipment, and help with onboarding and asset management.

You will also assist across the Global IT team via ticketing system. The role requires 1+ years in a technical support role, strong macOS knowledge, and familiarity with tools like Google Workspace and Freshservice.