IT Office Support Specialist

twentysix; Hilversum; On-site; EUR 34,000 - 37,000; Full time

Job summary

Monks is seeking an IT Office Support Specialist to join the Toronto office and support a global IT team. You will be the in-office contact for technical issues, maintain hardware/AV equipment, and help with onboarding and asset management.

You will also assist across the Global IT team via ticketing system. The role requires 1+ years in a technical support role, strong macOS knowledge, and familiarity with tools like Google Workspace and Freshservice.

Qualifications

• 1+ years in a technical support role.
• Mac/macOS knowledge strongly preferred.
• Windows knowledge is a plus.
• Experience with IT asset management and office equipment.
• Familiar with common collaboration tools and ticketing systems.

Responsibilities

• In-office point of contact for hardware/software issues.
• Install and maintain in-office hardware and AV equipment.
• Troubleshoot, repair, or replace IT equipment as needed.
• Maintain IT policies and documentation.
• Manage in-office meeting room tech and cables.
• Support onboarding/offboarding and new solutions.
• Create/maintain user accounts and passwords.
• Assist Global IT team via FreshService tickets.

Skills

Interpersonal communication

Team collaboration

Problem solving

Time management

Customer service

Tools

Google Workspace

OneLogin

Office365

Slack

Freshservice

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website monks.com/careers.

This role will require working at our office (3 Dovercourt Rd, Toronto, ON M6J 1H4) five days a week.

As a Monks IT Office Support Specialist, you are a vital key in helping our fellow Monks stay up & running with their technology, as well as keeping our Toronto office running in tip-top shape! You would be working on a Global IT team focusing on in-office support, asset management, and delivering world-class customer support face-to-face.

In this role, you would be responsible for the following:

• Being the in-office point of contact for technical problems & troubleshooting that staff may have with computer hardware and/or software

• Installing, supporting, and providing routine maintenance to all in-office hardware and software, such as Mac/Windows and AV Equipment

• Troubleshooting, repairing, or replacing IT equipment. (As necessary)

• Maintaining IT policies & documentation that provide technical support to the entire organization.

• Maintaining in-office Meeting Room equipment & technology.

• Cable Management & general tidiness of IT office equipment.

• Supporting onboarding and offboarding operations

• Supporting the implementation of new solutions or apps in our environment.

• Creating and maintaining employee accounts and passwords.

Even though your main focus is our Toronto Office, you will be asked to assist fellow IT support team members across the Global organization by answering general questions in our ticket system, FreshService.

Technical experience needed for this role:

• 1+ years of experience in a technical support role.

• Certifications are preferred (but not required)

• Extensive Mac and macOS knowledge

• Windows knowledge is a plus!

• Working with Google Workspace, OneLogin, Office365, Slack, and Freshservice.

• Printer Troubleshooting and Maintenance.

• Setting up & maintaining meeting room hardware & software.

• Troubleshooting & responding to WiFi or other simple networking questions

• Maintaining ISO docs (inventory and asset tracking)

• Processing & receiving broken hardware and repairs

• Equipment lifecycle processing or recycling

• Shipping & receiving new hire equipment (not technical, but must be able to lift up to 25 lbs. to accomplish this task).

Our team is looking for the following:

• Must have strong interpersonal communication and relationship-building skills.

• Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!

• Have the willingness to solve complicated problems & see projects through to completion.

• Have the ability to manage time & effectively prioritize tasks.

Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!#LI-MF1#LI-Onsite

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range$55,000—$60,000 CADAbout Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with the world around us.