Onsite IT Support Technician | Helpdesk & AV Specialist

Everience Benelux

Amsterdam

On-site

EUR 30,000 - 46,000

Full time

4 days ago

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Job summary

Everience Benelux is seeking an on-site IT Support specialist in Amsterdam to keep desktops, laptops, printers and mobile devices running smoothly for a user base of 400+ in a dynamic, international environment. You will troubleshoot Windows OS, Microsoft 365, Active Directory, and network issues, respond to service desk tickets within SLAs, support meeting room AV and document incidents and solutions.

Fluency in Dutch and English is required, with a strong customer service mindset and hands-on

Qualifications

Onsite IT support for Windows environment and end-user services.
Experience with Office 365, mobile services, and mailbox services.
Familiarity with ITIL processes and ticketing systems.

Responsibilities

Provide onsite technical support for hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Troubleshoot Windows OS, Microsoft 365, and common enterprise applications and services.
Manage user accounts, permissions, and access in Active Directory.
Respond to service desk tickets and ensure timely resolution within SLAs.
Support meeting room technology and AV equipment.
Perform basic network troubleshooting (LAN/Wi-Fi).
Document incidents, solutions, and procedures.