Onsite IT Technician - Hardware & Local Support

Damco Spain SL; Rotterdam; Hybrid; EUR 42,000 - 63,000; Full time

Job summary

Maersk is seeking an Onsite IT Support Technician to join our Rotterdam office, providing hands-on hardware support, asset management, and local troubleshooting for end-user devices. The role focuses on delivering reliable IT services in a fast-paced environment with emphasis on customer service.

You will collaborate with remote teams, travel to remote sites as needed, and communicate effectively in English and Dutch to support business colleagues across the organization.

Qualifications

• Strong desktop and laptop troubleshooting across Windows and common peripherals.
• Experience with Office 365 apps and collaboration tools.
• Basic setup of iOS/Android devices and mobile device management basics.
• Familiarity with IT infrastructure components and onsite network basics.
• Proven ability to troubleshoot network and connectivity issues.
• Experience using ServiceNow for ticket handling and incident management.

Responsibilities

• Provide onsite hardware management and asset management for end-user devices.
• Perform 2nd level hardware support via ServiceNow tickets.
• Handle incident management and problem resolution.
• Coordinate hardware rollouts and onsite projects as needed.
• Support remote locations within The Netherlands as required.
• Maintain asset records in ServiceNow and update deployment information.

Skills

Desktop troubleshooting

Windows 11

Mobile devices setup

Office 365

IT infrastructure

Network troubleshooting

ServiceNow

Communication

Time management

Prioritisation

Tools

ServiceNow

Job description

Maersk is seeking an Onsite IT Support Technician to join our Rotterdam office, providing hands-on hardware support, asset management, and local troubleshooting for end-user devices. The role focuses on delivering reliable IT services in a fast-paced environment with emphasis on customer service.

You will collaborate with remote teams, travel to remote sites as needed, and communicate effectively in English and Dutch to support business colleagues across the organization.