Onsite IT Support Senior Lead - End-User Tech Expert

NTT DATA, Inc.; Eindhoven; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

NTT DATA, Inc. is looking for a Desktop Support Analyst to provide hands-on technical support for end users in Eindhoven. The role involves diagnosing and resolving IT incidents, installing new equipment, and ensuring high-quality service delivery. Candidates should be proficient in Windows 10/11, ITSM tools, and both Dutch and English. The company offers a competitive benefits package and promotes a diverse work environment.

Qualifications

• Troubleshooting knowledge of Windows 10/11.
• Experience with an ITSM tool like ServiceNow.
• Knowledge of Microsoft Active Directory.
• Experience with Microsoft Office 365.
• Basic understanding of TCP/IP Networking.
• Ability to setup wireless handheld devices.

Responsibilities

• Diagnose and resolve software/hardware incidents.
• Assist users with IT-related incidents.
• Take ownership of issues and document requests.
• Install and configure new IT equipment.
• Resolve incidents with printers and scanners.
• Create support documentation.

Skills

Troubleshooting Windows 10/11

ITSM tool experience (e.g. ServiceNow)

Microsoft Active Directory

Microsoft Office 365

Basic TCP/IP Networking

Setup of wireless handheld devices

Coordination with Help Desk/Network Services

Proficiency in Dutch

Proficiency in English

Job description

NTT DATA, Inc. is looking for a Desktop Support Analyst to provide hands-on technical support for end users in Eindhoven. The role involves diagnosing and resolving IT incidents, installing new equipment, and ensuring high-quality service delivery. Candidates should be proficient in Windows 10/11, ITSM tools, and both Dutch and English. The company offers a competitive benefits package and promotes a diverse work environment.