Desktop Support Specialist

TECEZE; Amsterdam; On-site; EUR 40,000 - 55,000; Part time

Job summary

A tech services company is looking for a Desktop Support Specialist to provide IT support for various hardware and software issues. This role involves assisting users with laptops, desktops, and peripherals while ensuring compliance with IT policies. Candidates should have 2–5 years of experience in desktop support, strong knowledge of Windows and MS Office, and good communication skills in English and Dutch. The position is a mid-senior level, long-term contract based in Amsterdam.

Qualifications

• 2–5 years of experience in EUC / Desktop Support / Service Desk role.
• Good communication skills in English and Dutch is mandatory.
• Hands-on experience with hardware troubleshooting.

Responsibilities

• Support for laptops, desktops, printers, and peripherals.
• Handle Windows OS, MS Office, Outlook, Teams.
• Resolve VPN, Wi-Fi, and basic network connectivity issues.
• Perform IMACD activities.
• Support Active Directory for user account management.
• Coordinate with remote support teams and vendors.
• Maintain ticketing systems with accurate details.
• Ensure compliance with IT security policies.
• Provide excellent customer service.

Skills

Customer service

Windows OS

MS Office

Basic Networking

Active Directory

Hardware troubleshooting

ITSM tools

Communication in English

Tools

ServiceNow

Jira

Remedy

Job description

TECEZE

Desktop Support Specialist

Location: 1062 HK, Amsterdam, North Holland, Netherlands

Duration: Long Term Contract

Key Responsibilities

• Laptops, desktops, printers, and peripherals
• Windows OS, MS Office, Outlook, Teams
• VPN, Wi‑Fi, and basic network connectivity issues
• Perform IMACD activities (Install, Move, Add, Change, Decommission)
• Support Active Directory (user account creation, password reset, group access)
• Provide support for software installations and upgrades
• Coordinate with remote support teams and vendors when required
• Maintain and update ticketing systems with accurate issue resolution details
• Ensure compliance with IT security policies and standards
• Provide excellent customer service and user communication

Qualifications

• 2–5 years of experience in EUC / Desktop Support / Service Desk role
• Windows 10/11
• MS Office 365
• Basic Networking (TCP/IP, DNS, DHCP)
• Active Directory
• Hands‑on experience with hardware troubleshooting
• Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.)
• Good communication skills in English (Dutch is mandatory)

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology and Other

Industries

• Computer and Network Security, IT Services and IT Consulting, and IT System Operations and Maintenance