IT Support Analyst (L1/L2) - Dutch Speaker (Location: Breda, NDL)

NTT DATA, Inc.; Eindhoven; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

NTT DATA, Inc. is looking for a Desktop Support Analyst to provide hands-on technical support for end users in Eindhoven. The role involves diagnosing and resolving IT incidents, installing new equipment, and ensuring high-quality service delivery. Candidates should be proficient in Windows 10/11, ITSM tools, and both Dutch and English. The company offers a competitive benefits package and promotes a diverse work environment.

Qualifications

• Troubleshooting knowledge of Windows 10/11.
• Experience with an ITSM tool like ServiceNow.
• Knowledge of Microsoft Active Directory.
• Experience with Microsoft Office 365.
• Basic understanding of TCP/IP Networking.
• Ability to setup wireless handheld devices.

Responsibilities

• Diagnose and resolve software/hardware incidents.
• Assist users with IT-related incidents.
• Take ownership of issues and document requests.
• Install and configure new IT equipment.
• Resolve incidents with printers and scanners.
• Create support documentation.

Skills

Troubleshooting Windows 10/11

ITSM tool experience (e.g. ServiceNow)

Microsoft Active Directory

Microsoft Office 365

Basic TCP/IP Networking

Setup of wireless handheld devices

Coordination with Help Desk/Network Services

Proficiency in Dutch

Proficiency in English

Job description

A Desktop Support Analyst based on the client site in Breda provides hands‑on technical support to end users, ensuring the smooth operation of workplace IT systems and services. The role focuses on delivering high‑quality, customer‑centric support across hardware, software, networking, and workplace technologies within a fast‑paced business environment.

Main Duties and Responsibilities

• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware.
• To resolve incidents with printers, copiers and scanners.
• To maintain a first‑class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non‑technical colleagues at all levels in the organization.
• Must be ready and willing to work as part of an IT Support Team.
• Must have an ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self‑sufficient.
• Ensure client assets are updated in the Hardware asset management database, ensure IT stockrooms are kept up to date, tidy and manage asset disposals and also the return of lease devices back to Lessor on a monthly basis.
• To work on infrastructure smart hand activities during working hours and when required out of hours support i.e. after business hours, weekend work.
• To work within the relevant legislation, policies and procedures.
• To actively support equality and diversity policies of the organization.
• To attend training courses as identified and agreed for appropriate development.

Required Skills

• Good working and troubleshooting knowledge of Windows 10/11
• Experience with an ITSM tool to update tickets on a daily basis, such as ServiceNow
• Microsoft Active Directory knowledge and usage
• Experience with Microsoft Office 365
• Basic TCP/IP Networking Protocols
• Setup of wireless handheld devices such as Apple iOS iPhone / iPad
• Coordinate activities with Help Desk, Network Services, or other IS groups
• Working proficiency in both Dutch and English is mandatory

Benefits

Our people are the most critical component of our long‑term success and their health and well‑being are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.