Onboard Guest Experience Specialist

Royal Caribbean Group; Amsterdam; On-site; EUR 23,000 - 40,000; Full time

Job summary

Royal Caribbean Group in Amsterdam is seeking a Guest Services Officer who is friendly, passionate and committed to outstanding guest satisfaction. You will actively listen, resolve guest issues and provide courteous, professional service onboard ships, leveraging strong communication and organizational skills.

Requirements include at least one year in a customer-contact role within hospitality, cash handling experience, and fluent English; additional languages are a plus.

Qualifications

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Responsibilities

• Resolve guest issues and concerns with a focus on guest satisfaction.
• Provide outstanding hospitality and customer service onboard.
• Communicate with guests and shipboard staff to facilitate resolutions.

Skills

Customer service

Cash handling

Communication

Active listening

Organizational skills

Education

High school diploma

Tools

Office equipment

Job description

Royal Caribbean Group in Amsterdam is seeking a Guest Services Officer who is friendly, passionate and committed to outstanding guest satisfaction. You will actively listen, resolve guest issues and provide courteous, professional service onboard ships, leveraging strong communication and organizational skills.

Requirements include at least one year in a customer-contact role within hospitality, cash handling experience, and fluent English; additional languages are a plus.