Luxury Bell Captain — Guest Experience Lead

Hotelprofessionals; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Job summary

Hotelprofessionals is seeking a Bell Captain for W Amsterdam, located in the vibrant city center. The role involves managing welcome ambassadors and ensuring extraordinary guest service throughout their stay. Ideal candidates have at least a year of similar experience and are fluent in English; additional languages are a plus.

Responsibilities include guiding the team, checking luggage storage, resolving guest complaints, and providing information about hotel services and local attractions. A driver's license and a work permit for the Netherlands are required.

Qualifications

• Minimum of one year experience in the same or similar role.
• Experience in the Luxury Segment is an advantage.

Responsibilities

• Guide Welcome ambassadors to ensure tasks are fulfilled correctly.
• Check luggage storerooms and ensure proper administration.
• Address and resolve guests' complaints effectively.
• Accompany guests to the welcome desk or their rooms and provide information.

Skills

Fluency in English

Customer service

Flexibility to work with other departments

Education

Driver license B

Work Permit for The Netherlands

Job description

Hotelprofessionals is seeking a Bell Captain for W Amsterdam, located in the vibrant city center. The role involves managing welcome ambassadors and ensuring extraordinary guest service throughout their stay. Ideal candidates have at least a year of similar experience and are fluent in English; additional languages are a plus.

Responsibilities include guiding the team, checking luggage storage, resolving guest complaints, and providing information about hotel services and local attractions. A driver's license and a work permit for the Netherlands are required.