Onboard Guest Experience Leader

Royal Caribbean Group; Amsterdam; Vor Ort; EUR 45.000 - 62.000; Vollzeit

Zusammenfassung

Royal Caribbean Group seeks a dynamic Guest Services Manager to lead the shipboard guest services team, delivering an industry-leading guest vacation experience. The role focuses on training, development, and recognizing team performance while maintaining a positive working environment.

As a front-line advocate for outstanding service, you will drive a guest-centric operation, lead by example, and ensure service standards exceed expectations across the ship’s guest services division.

Qualifikationen

• Minimum two years’ front of house managerial/operational experience in a cruise line (shipboard).
• Ability to deal effectively with guests with discretion, patience, tact and diplomacy.
• Knowledge of delivering exemplary customer service and achieving quality standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side staff to resolve issues.

Aufgaben

Kenntnisse

Front of House Management

Customer Service

Communication

Diplomacy

Problem Resolution

Team Leadership

Flexibility

Multilingual Ability

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

Royal Caribbean Group seeks a dynamic Guest Services Manager to lead the shipboard guest services team, delivering an industry-leading guest vacation experience. The role focuses on training, development, and recognizing team performance while maintaining a positive working environment.

As a front-line advocate for outstanding service, you will drive a guest-centric operation, lead by example, and ensure service standards exceed expectations across the ship’s guest services division.