Onboard Retail Manager – Mandarin Speaker (At Sea)

Harding+; Rotterdam; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Accommodation on board

Meals on board

Visas and seafaring documents

In-house training and central office支持

Job summary

Harding+ is seeking an experienced Mandarin-speaking Retail Manager to lead onboard cruise retail teams, delivering exceptional guest service and achieving sales targets. You will manage events, training, and overall shop performance while working and living at sea for contracts of six months with breaks.

The role requires strong leadership, Mandarin fluency, and a proven ability to drive sales in a luxury retail environment.

Qualifications

• Proven experience as Retail Manager or Assistant Manager (ideally with sea experience).
• Fluent in Mandarin with confident guest/colleague communication.
• Motivated to lead a team to achieve and exceed sales targets.
• Excellent face-to-face customer service and sales ability.
• Proven public speaking and luxury item showcasing skills.
• Adaptable to change and able to work in high-pressure environments.
• Strong leadership, commercially driven and goal oriented.
• Knowledge of store HR processes including reports, loss prevention, audits, appraisals, disciplinaries.
• Excellent numeracy and literacy skills.

Responsibilities

• Lead a team to create an exceptional onboard retail experience for guests.
• Inspire the team to deliver sales and profit targets.
• Set an example as a role model for the team.
• Identify and deliver training requirements within the team.
• Manage the client base, including outreach for events such as private sales and in-store activities.
• Maintain high standards on the shop floor and in back-office operations.

Skills

Mandarin fluency

Retail management

Team leadership

Sales targets

Public speaking

Customer service

HR processes

Numeracy

Literacy

Education

Relevant managerial experience

Job description

Harding+ is seeking an experienced Mandarin-speaking Retail Manager to lead onboard cruise retail teams, delivering exceptional guest service and achieving sales targets. You will manage events, training, and overall shop performance while working and living at sea for contracts of six months with breaks.

The role requires strong leadership, Mandarin fluency, and a proven ability to drive sales in a luxury retail environment.