Multilingual Guest Services Lead — Cruise Ship

Cruise Carreras; Amsterdam; Sur place; EUR 27 000 - 45 000; Plein temps

Résumé du poste

SmartRecruiters, Inc. is seeking an International guest service host for a cruise ship. This full-time role focuses on assisting guests at the Guest Services Desk, especially non-English speaking groups and individuals with special needs to ensure a first-class experience.

The candidate should have English at an intermediate-advanced level and another language (German, Spanish, Russian, French or Italian). Experience in hotel/guest services and familiarity with MS Word, Excel, Micros, Fidelio

Qualifications

• Two-year Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution.
• At least one year management experience in hotel, hospitality, or guest services on board ships.
• Intermediate to Advanced English and at least one other language (German, Spanish, Russian, French or Italian) required.

Responsabilités

• Assist guests at the Guest Services Desk, focusing on non-English speaking groups and individuals with special needs.
• Ensure guests receive a full, first-class cruise experience.
• Report to Guest Service Supervisor on a daily basis.

Connaissances

English proficiency

Second language

Leadership

Customer service

MS Word

MS Excel

Fidelio Cruise

Micros

Formation

Associate degree in Public Relations/Hotel management

Outils

MS Word

MS Excel

Micros

Fidelio Cruise

Description du poste

SmartRecruiters, Inc. is seeking an International guest service host for a cruise ship. This full-time role focuses on assisting guests at the Guest Services Desk, especially non-English speaking groups and individuals with special needs to ensure a first-class experience.

The candidate should have English at an intermediate-advanced level and another language (German, Spanish, Russian, French or Italian). Experience in hotel/guest services and familiarity with MS Word, Excel, Micros, Fidelio