Multilingual Tech Support Specialist (Hybrid)

Jobster; Tiel; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

26 vacation days a year

Travel compensation

Good retirement plan

Personal development training

Monthly team events

Hybrid working (3x2) after onboarding

Job summary

Jobster is seeking a Customer Representative in the Netherlands to act as the first point of contact for dealers and end users. You will manage tickets, troubleshoot technical issues, and report quality concerns while staying up-to-date with product developments.

The role requires multilingual communication (German and French; Dutch/English preferred) and a minimum of 2 years experience. Hybrid work is offered after onboarding, with a strong emphasis on customer satisfaction.

Qualifications

• Proficient communication in German and French, written and verbal.
• Dutch or English proficiency preferred.
• Italian language is a plus.

Responsibilities

• Acting as the initial point of contact for dealers and end users via phone during help desk operations.
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to policies.
• Identifying and resolving technical issues related to products and reporting quality concerns.
• Keeping abreast of product developments to provide accurate information to users.
• Maintaining a positive and professional demeanor while assisting users.

Skills

Multitasking

Problem solving

Attention to detail

Communication skills

German language

French language

Dutch language

English language

Italian language

Education

MBO level education or equivalent

Tools

Office 365

Freshdesk

Microsoft Dynamics

Job description

Jobster is seeking a Customer Representative in the Netherlands to act as the first point of contact for dealers and end users. You will manage tickets, troubleshoot technical issues, and report quality concerns while staying up-to-date with product developments.

The role requires multilingual communication (German and French; Dutch/English preferred) and a minimum of 2 years experience. Hybrid work is offered after onboarding, with a strong emphasis on customer satisfaction.