MSP Partner Success Lead – Benelux

Inforcer Ltd.; Amsterdam; On-site; EUR 60,000 - 85,000; Full time

Job summary

inforcer is seeking a talented Partner Success Manager to join our team. You will build lasting relationships with MSP partners across the Benelux region and help them maximize value from our cybersecurity and AI platform.

Collaborate with Implementation, Sales, Support and Product teams to drive adoption, renewals and upsell opportunities while delivering an exceptional end-to-end client experience.

Qualifications

• Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry
• Excellent communication skills with the ability to build strong client relationships
• Fluent in Dutch and English with professional communication
• Commercially minded with confidence in identifying growth and renewal opportunities
• Highly organized and self-driven, capable of managing multiple client relationships
• Comfortable in a fast-paced, tech-driven environment and working across teams

Responsibilities

• Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
• Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
• Collaborate closely with the Implementation team to ensure smooth client onboarding
• Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
• Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
• Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
• Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
• Support customer adoption and retention with workshops and training, both in person and virtually

Skills

Account Management

Customer Success

Client relationships

Dutch & English fluency

Growth & renewals

Organization

Cross-functional collaboration

Job description

inforcer is seeking a talented Partner Success Manager to join our team. You will build lasting relationships with MSP partners across the Benelux region and help them maximize value from our cybersecurity and AI platform.

Collaborate with Implementation, Sales, Support and Product teams to drive adoption, renewals and upsell opportunities while delivering an exceptional end-to-end client experience.