Monitoring & Support Coordinator

Holland Environment Group; Nederland; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybride werkmodel

4,5-daagse werkweek

Sportsbudget

Natuurcoaching

Kalibratiedagen

Pensioenregeling

Laptop en telefoon

Wij bieden ontwikkeling

Job summary

Holland Water zoekt een Monitoring & Support Coordinator die verantwoordelijk is voor monitoring van ruim 1.100 watersystemen en dagelijks analyses uitvoert. Je fungeert als eerste aanspreekpunt en bewaakt drinkwaterveiligheid.

Je detecteert afwijkingen, begeleidt klanten bij checks en coördineert interne tickets met technici in overleg met klant en interne afdelingen. Je werkt 36 uur en minimaal 3 dagen per week op ons kantoor in Amersfoort.

Qualifications

• Affinity met (elektro)technologie, industriële besturingssystemen en IoT.
• Goede communicatieve vaardigheden en beheersing van het Nederlands.
• Nieuwsgierig, nauwkeurig, oplossingsgericht en een teamspeler.
• Ervaring met monitoren en coördineren van tickets/issues.
• Je werkt 36 uur en minimaal 3 dagen per week op kantoor in Amersfoort.

Responsibilities

• Eerste aanspreekpunt voor monitoring van ruim 1.100 watersystemen.
• Monitoren en analyseren van parameters, afwijkingen detecteren en proactief reageren.
• Klanten begeleiden bij checks en acties om drinkwaterveiligheid te waarborgen.
• Bij afwezigheid van afwijkingen ondersteunen bij klantvragen over systeemwerking.
• Interne tickets aanmaken en coördineren in overleg met de klant.
• Samenwerken met customer service, engineering, resource planners en productmanager.
• Feedback leveren aan teams ter verbetering van processen.

Skills

Monitoring taken

Ticket coördinatie

Communicatie

IoT / ICS

Job description

Holland Water is a rapidly growing scale-up, and we believe in smarter and sustainable water management through innovative water tech. Our growth is driven by an ambitious team and a clear vision, supported by a strong partnership with our investor.

We are looking for a Monitoring & Support Coordinator.

Your responsibilities as Monitoring & Support Coordinator

As a Monitoring & Support Coordinator, you are the first point of contact for monitoring over 1,100 water management systems. You monitor and analyze various parameters on a daily basis, detect anomalies, and respond proactively to ensure the system operates optimally together with the customer. You guide customers through a series of checks and actions to ensure the safety of drinking water. When there are no anomalies, you support colleagues with customer inquiries about the operation of their system. If necessary, you create an internal ticket to dispatch a technician and coordinate this process in consultation with the customer. You work closely with internal departments such as customer service, engineering, resource planners, and the technical product manager, providing teams with constructive feedback to improve processes.

Our ideal profile

• You have an affinity with (electro)technology, industrial control systems, and IoT.
• You have good communication skills and command of the Dutch language.
• You are inquisitive, precise, solution-oriented, and a team player.
• You have experience with monitoring tasks and coordinating tickets/issues.
• You work 36 hours and at least 3 days per week from our office in Amersfoort.

What we offer you

Treasuring Water

We are looking for people who want to make a difference and are willing to roll up their sleeves to achieve that, in any role.
Holland Water offers a working environment where like-minded professionals are eager to use their talents, are not afraid to challenge the status quo (both internally and externally), always stay focused on the essentials, work hard together, and thoroughly enjoy the journey.

What we offer you

• Challenging work, being part of a close-knit and driven team, and room to develop both yourself and your role.
• An inspiring employer with attention to your personal development.
• A hybrid work model, with our new office in Amersfoort as a comfortable home base.
• A good work-life balance, including a 4.5-day workweek, a sports allowance, nature coaching, and calibration days.
• A competitive salary, a good pension, 22.5 vacation days for a 36-hour workweek, collective insurance, a mobile phone, and a laptop.

Holland Water offers a work environment where like-minded professionals are eager to use their talents, are not afraid to challenge the status quo, always stay focused on the essentials, work hard, and thoroughly enjoy the journey. Will you join our team?

Holland Water B.V.
Wiekenweg 35 A
3815 KL Amersfoort
The Netherlands